Service Advisor - CSI-Driven Customer Care

Ron Marhofer Auto Family; Stow (MA); On-site; USD 61,000 - 116,000; Full time

Job summary

Ron Marhofer Auto Family in Stow, OH is seeking a Service Advisor to be the primary liaison between customers and the service department. You will write repair orders, provide cost estimates, coordinate with technicians, and ensure a smooth check-in to delivery experience.

The role requires strong communication and problem-solving skills, a valid driver's license, and experience in upselling maintenance services.

Qualifications

• Strong communication, active listening and customer service skills.
• Ability to write detailed repair orders and provide cost estimates.
• Experience with dealership management systems (CDK, Reynolds & Reynolds) is a plus.
• Preferred: 1-2+ years of dealership service advisor experience driving CSI.

Responsibilities

• Greet customers and assess vehicle concerns.
• Write detailed repair orders and provide cost estimates.
• Review multi-point inspections and coordinate with technicians and parts.
• Provide proactive status updates to customers.
• Resolve customer concerns promptly and professionally.
• Promote service specials and maintenance plans to enhance customer satisfaction.
• Ensure seamless communication between customers and the service department.
• Drive customer service initiatives and maintain high levels of customer satisfaction.
• Upsell maintenance services and manage high-volume service drives efficiently.

Skills

Communication

Active listening

Customer service

Multitasking

Problem solving

Driver's license

Education

High school diploma

Associate's degree in Automotive Technology, Business or related field

Tools

CDK

Reynolds & Reynolds

Job description

Ron Marhofer Auto Family in Stow, OH is seeking a Service Advisor to be the primary liaison between customers and the service department. You will write repair orders, provide cost estimates, coordinate with technicians, and ensure a smooth check-in to delivery experience.

The role requires strong communication and problem-solving skills, a valid driver's license, and experience in upselling maintenance services.