Service Experience Coordinator (Evening Shift)

Block Imaging International; Holt (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Block Imaging Parts & Service is seeking a Service Experience Representative to support equipment uptime and customer care. You will manage incoming service calls, schedule engineers, and coordinate parts and billing to keep repairs moving smoothly.

With an Associates degree and strong organizational and communication skills, you will build trusted relationships with customers and vendors, ensuring accurate records and timely follow-up.

Qualifications

• Associates degree required.
• Strong organizational and communication skills.
• Experience in customer service or service scheduling preferred.

Responsibilities

• Manage incoming service calls and schedule service engineers for repairs and preventive maintenance.
• Order needed service parts, negotiate pricing, and coordinate returns of unused or defective parts.
• Monitor service contract costs, process purchase orders, and review vendor invoices for accuracy.
• Close out service requests, upload field service reports, and maintain accurate service records.
• Prepare quotes and process billing for services not covered under full-service contracts.
• Build strong relationships with customers, vendors, and service engineers, including follow-up to ensure satisfaction.
• Develop effective solutions to service issues, including determining when service should be declined and offering alternatives.
• Other duties as assigned.

Skills

Organizational skills

Problem-solving

Communication skills

Relationship-building

Customer service orientation

Leadership under pressure

MS Office / computer literacy

Education

Associates degree

Tools

Microsoft Office

Job description

Block Imaging Parts & Service is seeking a Service Experience Representative to support equipment uptime and customer care. You will manage incoming service calls, schedule engineers, and coordinate parts and billing to keep repairs moving smoothly.

With an Associates degree and strong organizational and communication skills, you will build trusted relationships with customers and vendors, ensuring accurate records and timely follow-up.