Remote Imaging Service Coordinator (Evenings)

Ampcus Inc; Cary (NC); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company-provided laptop

Fully remote with initial onsite培训

Job summary

Ampcus Inc. is seeking a Customer Care Coordinator to support imaging and MRI service operations in a fully remote environment.

This role involves managing customer and engineer inquiries, coordinating field service activities, providing basic technical support, and ensuring timely resolution of service requests. The ideal candidate will have strong communication, multitasking, critical-thinking, and problem-solving skills, with the ability to manage competing priorities in a dynamic,

Qualifications

• Bachelor's degree or equivalent practical experience.
• Approximately two years of vocational training or equivalent foundational knowledge, with up to one year of relevant experience.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication skills.
• Strong organizational, time-management, multitasking, and problem-solving abilities.
• Ability to learn new software systems, processes, and procedures quickly.
• Strong attention to detail and the ability to manage multiple requests simultaneously.
• Ability to work independently, exercise sound judgment, and adapt to changing priorities.
• Strong customer-service orientation and the ability to communicate effectively with diverse audiences.
• Willingness to work second-shift hours, including one weekend day, and accommodate alternate schedules when required.

Responsibilities

• Manage end-to-end customer communications for service events, including appointment scheduling, service updates, and follow-up.
• Answer and manage incoming calls from customers and service engineers in a non-call-center environment.
• Coordinate the allocation and deployment of field service resources to meet customer commitments and service requirements.
• Prioritize service requests and appointments based on urgency, customer commitments, resource availability, and operational requirements.
• Provide basic troubleshooting and first-level support for system, application, and service-related issues.
• Route complex technical issues to the appropriate service technicians, engineers, or technical support teams.
• Coordinate service dispatches and communicate relevant information to field engineers and internal stakeholders.
• Assist with equipment ordering, order management, and notifications related to system issues.
• Process customer inquiries, requests, and service orders while maintaining accurate records in designated information systems.
• Support capacity planning and resource utilization to address fluctuating service demand.
• Collaborate with customers, sales representatives, field management, and internal service teams to resolve commercial and technical issues.
• Assist with the transition to new software platforms and complete required training.
• Participate in investigating and resolving service delivery issues while maintaining customer satisfaction and service quality.
• Adapt to changing priorities, procedures, and operational requirements while maintaining accuracy and attention to detail.

Skills

Customer communication

Service coordination

Field service scheduling

Basic technical troubleshooting

Critical thinking

Capacity planning

Microsoft Office

Adaptability

Customer focus

Collaboration

Education

Bachelor's degree or equivalent practical experience

Vocational training (2 years) or equivalent foundational knowledge

Tools

SAP

Job description

Ampcus Inc. is seeking a Customer Care Coordinator to support imaging and MRI service operations in a fully remote environment.

This role involves managing customer and engineer inquiries, coordinating field service activities, providing basic technical support, and ensuring timely resolution of service requests. The ideal candidate will have strong communication, multitasking, critical-thinking, and problem-solving skills, with the ability to manage competing priorities in a dynamic,