Service Experience Coordinator

Block Imaging Parts & Service; Holt (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Block Imaging Parts & Service seeks a Service Experience Representative to join our Holt, MI team onsite. You will manage calls, schedule engineers, process parts, and handle billing for services while maintaining detailed service records.

The role emphasizes building strong customer relationships, clear communication, and proactive problem-solving to ensure repairs are completed efficiently and customers feel supported throughout the process.

Qualifications

• Must have strong organizational and communication abilities.
• Proven problem-solving skills and customer-service orientation.
• Ability to build positive relationships with customers, vendors and team members.

Responsibilities

• Manage incoming service calls and schedule service engineers for repairs and preventive maintenance.
• Order needed service parts, negotiate pricing, and coordinate returns of unused or defective parts.
• Monitor service contract costs, process purchase orders, and review vendor invoices for accuracy.
• Close out service requests, upload field service reports, and maintain accurate service records.
• Prepare quotes and process billing for services not covered under full-service contracts.
• Build strong relationships with customers, vendors, and service engineers, including follow-up to ensure satisfaction.

Skills

Organizational skills

Problem-solving

Communication skills

Customer service

Attention to detail

Education

Associates degree

Tools

Microsoft Office

Job description

Block Imaging Parts & Service seeks a Service Experience Representative to join our Holt, MI team onsite. You will manage calls, schedule engineers, process parts, and handle billing for services while maintaining detailed service records.

The role emphasizes building strong customer relationships, clear communication, and proactive problem-solving to ensure repairs are completed efficiently and customers feel supported throughout the process.