Service Experience Advisor

Kurtis-Chevrolet,-Inc.-; Morehead City (NC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k)

Competitive Pay

Paid Training

Paid Holidays

Life Insurance

Fantastic work culture and environment

5-day work week-Closed On Sundays

Job summary

Lookout Ford is seeking a friendly Service Advisor to deliver legendary service at every customer touchpoint in Morehead City. You will act as the liaison between customers and the service team, schedule work, and communicate clearly about vehicle repairs and warranties.

Join a team that values a professional appearance, strong communication, and a commitment to customer satisfaction. We offer comprehensive benefits, paid training, and a 5-day work week with Sundays off.

Qualifications

• Experience in customer service or sales preferred.
• Organized and friendly personality.
• Strong communication with customers.
• Professional, well-groomed personal appearance.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Act as the service liaison between the customer and the service department
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction Scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Skills

Customer service

Sales ability

Communication skills

Professional appearance

Organized

Job description

Lookout Ford is seeking a friendly Service Advisor to deliver legendary service at every customer touchpoint in Morehead City. You will act as the liaison between customers and the service team, schedule work, and communicate clearly about vehicle repairs and warranties.

Join a team that values a professional appearance, strong communication, and a commitment to customer satisfaction. We offer comprehensive benefits, paid training, and a 5-day work week with Sundays off.