Customer-Centric Service Advisor — Health, PTO & 401(k)

OC Welch Ford Lincoln; Hardeeville (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

PTO

401(K)

Job summary

OC Welch Ford Lincoln in Hardeeville, SC is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments. The role includes creating cost estimates for labor and parts, and ensuring clear communication throughout the service process.

The ideal candidate has a proven track record in customer service, a very energetic personality, and a commitment to a long-term career in a growing organization, with strong integrity and computer literacy.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Computer literacy

Integrity

Job description

OC Welch Ford Lincoln in Hardeeville, SC is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments. The role includes creating cost estimates for labor and parts, and ensuring clear communication throughout the service process.

The ideal candidate has a proven track record in customer service, a very energetic personality, and a commitment to a long-term career in a growing organization, with strong integrity and computer literacy.