Service Engineer – Memphis, TN

Axelon Services Corporation; Memphis (TN); On-site; USD 60,000 - 78,000; Full time

Job summary

Axelon Services Corporation is seeking an on-site Server Hardware Technician in Memphis, TN to provide hands-on Dell PowerEdge and enterprise hardware support. The role covers installation, replacement, BIOS/firmware updates, and diagnostics across server components.

You will work with customers and internal teams to resolve issues efficiently and document all activities. Requirements include 3+ years of hands-on enterprise server experience, familiarity with Linux, and ability to lift up to 50

Qualifications

• 3+ years of hands-on enterprise server support.
• Experience physically working on server hardware and component replacements.
• Experience troubleshooting hardware failures and server components (memory, CPUs, drives, NICs, PCIe).
• Familiarity with Linux or similar OS environments and server management tools.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures to minimize customer downtime.
• Perform hands-on hardware installation, replacement, and repair including memory, CPUs, power supplies, disks, RAID/HBA, NICs, and GPUs.
• Conduct rack-and-stack, server installation, cabling, and hardware configuration.
• Troubleshoot issues involving BIOS/firmware, OS, and hardware diagnostics; update firmware via iDRAC or similar tools.
• Document service activities and resolutions; communicate status to customers and internal teams; escalate complex issues as needed.
• Participate in on-call rotations and provide extended coverage when required.

Skills

Server hardware

Dell PowerEdge

Troubleshooting

Linux

On-site support

Customer-facing

Documentation

Education

Associate/Bachelor IT

Tools

Dell iDRAC

RAID/HBA

BIOS/firmware

Job description

• Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.
• Contract to Hire: Possible

Summary

• Location: Memphis, TN
• Duration: 6 Months
• Work Mode: On-Site
• Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.
• Contract to Hire: Possible
• US Citizenship Required: Yes

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime
• Perform hands-on hardware installation, removal, replacement, and repair, including:
• Memory/DIMMs
• CPUs/processors
• Power supplies
• Fans and cooling components
• Hard drives/SSDs
• RAID/HBA components
• NICs and other PCIe components
• GPUs and accelerator hardware
• Motherboards/system boards and other server components
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
• Execute both reactive break/fix and preventive maintenance following established procedures
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
• Escalate complex technical issues when appropriate
• Participate in on-call rotations and provide extended coverage as required

Requirements

• Minimum 3 years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
• Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
• Strong understanding of server hardware architecture and troubleshooting methodology
• Experience with hardware diagnostics, BIOS/firmware, and server management tools
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
• Comfortable working independently in a customer-facing environment
• Ability to clearly communicate technical issues and resolutions to customers and internal teams
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Preferred Skills

• Experience supporting Dell PowerEdge servers
• Dell or other enterprise hardware certifications
• Experience with iDRAC, iLO, or comparable server management platforms
• Experience supporting GPU/AI server infrastructure
• Experience with data center operations, rack/stack, structured cabling, or server deployment
• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field