Data Center, Operations/Onsite Support Engineer

AMroute LLC; Memphis (TN); On-site; USD 39,000 - 52,000; Full time

Job summary

AMroute LLC seeks a Data Center Operations/Onsite Support Engineer for 2080 hours of on-site work in Memphis, TN. The assignment runs from 10/26/2026 to 10/15/2027, with no remote option and weekend/holiday coverage as required.

The role emphasizes hands-on hardware repair, server maintenance, and proof of excellent customer communication while collaborating with the onsite team and Dell support to triage and resolve issues promptly.

Qualifications

• Must be US citizen or Green Card holder.
• Comfortable performing hardware repair tasks on-site.
• Ability to lift up to 65 pounds and work from a ladder.
• Strong customer service and written/verbal communication.
• Willingness to work weekends/holidays as required.

Responsibilities

• Ticket management and case tracking for data-center incidents.
• Troubleshoot issues and coordinate with Dell support.
• Provide strong customer service and clear communication.
• Work collaboratively within onsite team in a dynamic environment.
• Lift up to 65 pounds and work on a ladder as needed.
• Maintain accurate runbooks, serial numbers, and environment docs.
• Coordinate with colocation teams for power, cooling, and facility maintenance.
• Assist with OS installation, firmware updates, and hardware deployment.
• Monitor servers proactively and notify customers of issues.
• Open and manage service requests and coordinate break/fix activities.
• Escalate and coordinate with field engineers as required.

Skills

Basic Network experience

Linux CLI experience

Experience reading Linux logs

Customer communication

Team collaboration

Job description

Title: Data Center, Operations/Onsite Support Engineer
Assignment duration: 10/26/2026 to 10/15/2027
Estimate hours: 2080
100% onsite in Memphis, TN
100% ONSITE no remote option
Must be US citizen or Green Card holder
Resident must be flexible in working during the weekends and holidays when customer
requires.

• Strong Customer communication skills, both verbal and written
• Ability to work well within an onsite team in a dynamic environment
• Flexible schedule, including ability to support after hours and/or weekend schedules

Resource needs to be comfortable on the HW repair side. As some of the role may be providing OSE/FSE support, they need to be experienced having their hands inside the server, replacing parts. They need to have enough experience, where they are confident in their skills to support and add new skills as needed. Prior Dell FSE experience a plus.

Responsibilities:

• Ticket management/Tracking
• Good problem-solving skills
• Great customer service and communication
• Ability to work well within a team
• Be able to lift 65 pounds
• Be able to work while on a ladder
• Great attention to detail
• Work in a fast-paced environment

Must have skills:

• Basic Network experience
• Experience reading Linux logs
• Linux cli experience

Nice to have skills:

• RoCE network experience
• Nvidia GPU/NIC experience is a plus

Scope:

• Provide day-to-day data center operational support
• Escort and coordinate with dispatched field engineers
• Manage parts shipping, receiving, and inventory
• Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)
• Coordinate with colocation teams for power, cooling, and facility maintenance activities
• Execute customer-directed system and version updates
• Proactively monitor servers and notify customers of issues
• Open and manage service requests; triage and coordinate break/fix activities with Dell support
• Perform troubleshooting, log collection, and follow vendor-recommended resolutions
• Support firmware upgrades and hardware break/fix activities
• Handle parts replacement and hardware deployment
• Perform OS installation, GPU configuration, and any testing
• Conduct system testing and validation to ensure operational readiness
• Handle random or urgent issues as they arise, serving as flexible escalation and coordination point.