Service-Driven IT Support Specialist

Bayside Covenant Church, Inc; Roseville (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Bayside Covenant Church, Inc. seeks an IT Solutions Support to maintain and improve our technology environment from the Shared Operations Office in California. You will support Microsoft 365, AD, IAM, security, and diverse platforms across the campus.

The role requires strong communication, the ability to work independently, and a service-oriented mindset to enhance the technology experience for Bayside users. Weekend/evening availability may be required.

Qualifications

• College degree or 1–3 years of experience.
• Experience with Mac and Windows devices.
• Experience with Mobile Device Management.
• Strong communication and teamwork.
• Ability to organize and manage a dynamic schedule.
• Customer service oriented.

Responsibilities

• Support and maintain Microsoft 365, hybrid AD, databases, hybrid voice systems, wireless networks, IT security and cameras.
• Support Apple and Windows/Linux devices across the organization.
• Manage IAM including passwords, MFA and SSO.
• Provide technical support for Rock CMS and integrations.
• Evaluate and implement new technologies to improve efficiency and user experience.
• Develop and maintain technical documentation for IT team reference and training.
• Partner with clients, team members, and project managers to deliver solutions on time.
• Communicate clearly with technical and non-technical users.
• Take initiative and work independently.
• Service-oriented mindset to make technology more effective for users.
• Other duties as assigned by IT Director.

Skills

Communication

Customer service

Team player

Time management

Organizational skills

Problem solving

Tools

Microsoft 365

Active Directory

Rock CMS

Job description

Bayside Covenant Church, Inc. seeks an IT Solutions Support to maintain and improve our technology environment from the Shared Operations Office in California. You will support Microsoft 365, AD, IAM, security, and diverse platforms across the campus.

The role requires strong communication, the ability to work independently, and a service-oriented mindset to enhance the technology experience for Bayside users. Weekend/evening availability may be required.