Service Drive Manager: Elevate Customer Experience

Eastside Subaru; Kirkland, Northern (WA, KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Employee assistance plan

Telehealth

401(k) with company match

Paid time off

Employee pricing on parts/services

Job summary

Eastside Subaru in Kirkland, WA is seeking an Assistant Service Manager / Service Drive Manager to lead our service drive operations and enhance the ownership experience for guests. This hands-on leadership role supports technicians, advisors, and service department operations in a fast-paced dealership environment.

You will drive customer satisfaction, coach service advisors, and maintain high CSI scores while helping achieve department sales, productivity, and profitability goals.

Qualifications

• Previous automotive service department leadership experience.
• Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferred.
• Strong customer service and conflict-resolution skills.

Responsibilities

• Manage daily service drive operations and customer flow.
• Support and coach service advisors to maximize customer satisfaction and performance.
• Ensure exceptional customer communication throughout the repair process.
• Handle customer concerns and help resolve escalated situations professionally.
• Monitor service schedules and workflow to improve efficiency.
• Work closely with technicians, advisors, and department management to meet performance goals.

Skills

Leadership

Customer service

Conflict resolution

Communication

Team motivation

Organizational skills

Workflow management

Job description

Eastside Subaru in Kirkland, WA is seeking an Assistant Service Manager / Service Drive Manager to lead our service drive operations and enhance the ownership experience for guests. This hands-on leadership role supports technicians, advisors, and service department operations in a fast-paced dealership environment.

You will drive customer satisfaction, coach service advisors, and maintain high CSI scores while helping achieve department sales, productivity, and profitability goals.