Service Drive Leader — Elevate Customer Experience & Efficiency

Gee Automotive Companies; Kirkland (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company-paid Life Insurance

Employee Assistance Plan

Telehealth

Short & Long-Term Disability

Critical Illness

Pet insurance

401(k) with Company Match

Paid Time Off

Employee pricing

Job summary

Eastside Subaru in Kirkland, WA is seeking an Assistant Service Manager / Service Drive Manager to lead daily service drive operations and deliver an exceptional ownership experience. You will support technicians, advisors, and service department processes while driving customer satisfaction and departmental goals.

Ideal candidates bring automotive service leadership experience, strong communication, and a track record of coaching teams to achieve high CSI scores.

Qualifications

• Leadership experience in an automotive service department.
• Strong customer service and conflict-resolution skills.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication and organizational skills.
• Ability to work effectively in a fast-paced dealership environment.
• Solid understanding of service department operations and workflow management.

Responsibilities

• Manage daily service drive operations and customer flow.
• Coach service advisors to maximize customer satisfaction and performance.
• Ensure clear and compassionate communication throughout the repair process.
• Handle customer concerns and resolve escalated situations professionally.
• Monitor schedules and workflow to improve efficiency and CSI scores.
• Collaborate with technicians and management to meet performance goals.

Skills

Leadership

Customer service

Conflict resolution

Communication

Organization

Team development

Job description

Eastside Subaru in Kirkland, WA is seeking an Assistant Service Manager / Service Drive Manager to lead daily service drive operations and deliver an exceptional ownership experience. You will support technicians, advisors, and service department processes while driving customer satisfaction and departmental goals.

Ideal candidates bring automotive service leadership experience, strong communication, and a track record of coaching teams to achieve high CSI scores.