High-Volume Service Manager — Lead Team & CSI

Rairdon Auto Group; Kirkland (WA); On-site; USD 124,000 - 240,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

PTO

Holidays

Short Term Disability

Hospital Indemnity

Job summary

Rairdon Auto Group in Kirkland, WA is seeking a Service Manager to lead a high-volume service drive and drive service sales while delivering exceptional CSI. You will coach advisors, ensure smooth operations, and maintain strong cross-team communication in a fast-paced dealership environment.

The role offers base pay plus commissions, with a strong reputation and loyal customer base. Join a team focused on excellence, professionalism, and service quality with solid growth opportunities.

Qualifications

• Proven experience in a service leadership role.
• Experience leading a high-volume dealership team preferred.
• Ability to lead a high-performing team in a high-volume environment.
• Customer-first mindset with strong issue-resolution skills.

Responsibilities

• Oversee daily operations and workflow (focus on additional service requests, RO flow, customer throughput).
• Coach, support, and motivate Service Advisors for peak performance.
• Monitor and improve CSI scores, customer retention, and advisor productivity.
• Resolve customer concerns quickly and professionally.
• Ensure processes are followed (MPI, upsell, warranty compliance, approvals).
• Maintain strong communication between advisors, technicians, dispatch, parts, and management.
• Lead by example in customer engagement, professionalism, and teamwork.

Skills

Leadership

Team motivation

Communication

Job description

Rairdon Auto Group in Kirkland, WA is seeking a Service Manager to lead a high-volume service drive and drive service sales while delivering exceptional CSI. You will coach advisors, ensure smooth operations, and maintain strong cross-team communication in a fast-paced dealership environment.

The role offers base pay plus commissions, with a strong reputation and loyal customer base. Join a team focused on excellence, professionalism, and service quality with solid growth opportunities.