Assistant Service Manager / Service Drive Manager | Commission-Based - Eastside Subaru

Eastside Subaru; Firloch (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical & Dental insurance

Life Insurance

Employee Assistance Plan

Telehealth

Disability insurance

401(k) with company match

Paid Time Off

Employee pricing on parts and service

Job summary

Eastside Subaru in Kirkland, WA is seeking an Assistant Service Manager / Service Drive Manager to lead our service drive operations and deliver an exceptional ownership experience. You will coach service advisors, support technicians, and ensure smooth customer flow throughout the repair process.

The role emphasizes leadership in a fast-paced dealership, strong communication, and a focus on customer satisfaction, with a competitive salary and comprehensive benefits.

Qualifications

• Previous automotive service department leadership experience.
• Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferred.
• Strong customer service and conflict-resolution skills.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication and organizational skills.
• Ability to work effectively in a fast-paced dealership environment.
• Strong understanding of service department operations and workflow management.

Responsibilities

• Manage daily service drive operations and customer flow.
• Support and coach service advisors to maximize customer satisfaction and performance.
• Ensure exceptional customer communication throughout the repair process.
• Handle customer concerns and help resolve escalated situations professionally.
• Monitor service schedules and workflow to improve efficiency.
• Work closely with technicians, advisors, and department management to meet performance goals.
• Maintain high CSI scores.
• Assist in achieving departmental sales, productivity, and profitability objectives.
• Ensure dealership policies and manufacturer standards are followed.

Skills

Leadership

Customer service

Communication

Organizational skills

Conflict resolution

Job description

Job DetailsJob Location: Eastside Subaru - Kirkland, WA 98034Salary Range: $90,000.00 - $110,000.00 Commission/yearJob Category: Service

Ready to take the next step in your automotive service leadership career? Eastside Subaru is looking for a customer-focused, results-driven professional to lead our service drive operations and help deliver an exceptional ownership experience to every guest who visits our dealership.

This is a hands-on leadership opportunity for someone who thrives in a fast-paced environment, enjoys developing strong customer relationships, and can effectively support technicians, advisors, and service department operations.

Why Join Eastside Subaru?

• Established and growing dealership
• Strong customer base and service traffic
• Collaborative leadership team
• Career advancement opportunities
• Supportive work environment focused on success

Assistant Service Manager / Service Drive Manager Job Responsibilities

• Manage daily service drive operations and customer flow
• Support and coach service advisors to maximize customer satisfaction and performance
• Ensure exceptional customer communication throughout the repair process
• Handle customer concerns and help resolve escalated situations professionally
• Monitor service schedules and workflow to improve efficiencyWork closely with technicians, advisors, and department management to meet performance goals
• Maintain high CSI (Customer Satisfaction Index) scores
• Assist in achieving departmental sales, productivity, and profitability objectives
• Ensure dealership policies and manufacturer standards are followed

Assistant Service Manager / Service Drive Manager Benefits and Compensation

Compensation: $90,000 - $110,000 annually to start, based on experience and qualifications.

On top of competitive pay, we are proud to offer…

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

QualificationsAssistant Service Manager / Service Drive Manager Qualifications

• Previous automotive service department leadership experience
• Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferred
• Strong customer service and conflict-resolution skills
• Proven ability to lead, motivate, and develop a team
• Excellent communication and organizational skills
• Ability to work effectively in a fast-paced dealership environment
• Strong understanding of service department operations and workflow management

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.