Assistant Service Manager / Service Drive Manager | Commission-Based - Eastside Subaru

Eastside Subaru; Kirkland, Northern (WA, KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Employee assistance plan

Telehealth

401(k) with company match

Paid time off

Employee pricing on parts/services

Job summary

Eastside Subaru in Kirkland, WA is seeking an Assistant Service Manager / Service Drive Manager to lead our service drive operations and enhance the ownership experience for guests. This hands-on leadership role supports technicians, advisors, and service department operations in a fast-paced dealership environment.

You will drive customer satisfaction, coach service advisors, and maintain high CSI scores while helping achieve department sales, productivity, and profitability goals.

Qualifications

• Previous automotive service department leadership experience.
• Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferred.
• Strong customer service and conflict-resolution skills.

Responsibilities

• Manage daily service drive operations and customer flow.
• Support and coach service advisors to maximize customer satisfaction and performance.
• Ensure exceptional customer communication throughout the repair process.
• Handle customer concerns and help resolve escalated situations professionally.
• Monitor service schedules and workflow to improve efficiency.
• Work closely with technicians, advisors, and department management to meet performance goals.

Skills

Leadership

Customer service

Conflict resolution

Communication

Team motivation

Organizational skills

Workflow management

Job description

Job DetailsJob Location: Eastside Subaru - Kirkland, WA 98034Salary Range: $90,000.00 - $110,000.00 Commission/yearJob Category: Service

Ready to take the next step in your automotive service leadership career? Eastside Subaru is looking for a customer-focused, results-driven professional to lead our service drive operations and help deliver an exceptional ownership experience to every guest who visits our dealership.

This is a hands-on leadership opportunity for someone who thrives in a fast-paced environment, enjoys developing strong customer relationships, and can effectively support technicians, advisors, and service department operations.

Why Join Eastside Subaru?

• Established and growing dealership
• Strong customer base and service traffic
• Collaborative leadership team
• Career advancement opportunities
• Supportive work environment focused on success

Assistant Service Manager / Service Drive Manager Job Responsibilities

• Manage daily service drive operations and customer flow
• Support and coach service advisors to maximize customer satisfaction and performance
• Ensure exceptional customer communication throughout the repair process
• Handle customer concerns and help resolve escalated situations professionally
• Monitor service schedules and workflow to improve efficiencyWork closely with technicians, advisors, and department management to meet performance goals
• Maintain high CSI (Customer Satisfaction Index) scores
• Assist in achieving departmental sales, productivity, and profitability objectives
• Ensure dealership policies and manufacturer standards are followed

Assistant Service Manager / Service Drive Manager Benefits and Compensation

Compensation: $90,000 - $110,000 annually to start, based on experience and qualifications.

On top of competitive pay, we are proud to offer…

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

QualificationsAssistant Service Manager / Service Drive Manager Qualifications

• Previous automotive service department leadership experience
• Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferred
• Strong customer service and conflict-resolution skills
• Proven ability to lead, motivate, and develop a team
• Excellent communication and organizational skills
• Ability to work effectively in a fast-paced dealership environment
• Strong understanding of service department operations and workflow management

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.