Service Drive Manager | Automotive Customer Experience Leader

Eastside Subaru; Firloch (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical & Dental insurance

Life Insurance

Employee Assistance Plan

Telehealth

Disability insurance

401(k) with company match

Paid Time Off

Employee pricing on parts and service

Job summary

Eastside Subaru in Kirkland, WA is seeking an Assistant Service Manager / Service Drive Manager to lead our service drive operations and deliver an exceptional ownership experience. You will coach service advisors, support technicians, and ensure smooth customer flow throughout the repair process.

The role emphasizes leadership in a fast-paced dealership, strong communication, and a focus on customer satisfaction, with a competitive salary and comprehensive benefits.

Qualifications

• Previous automotive service department leadership experience.
• Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferred.
• Strong customer service and conflict-resolution skills.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication and organizational skills.
• Ability to work effectively in a fast-paced dealership environment.
• Strong understanding of service department operations and workflow management.

Responsibilities

• Manage daily service drive operations and customer flow.
• Support and coach service advisors to maximize customer satisfaction and performance.
• Ensure exceptional customer communication throughout the repair process.
• Handle customer concerns and help resolve escalated situations professionally.
• Monitor service schedules and workflow to improve efficiency.
• Work closely with technicians, advisors, and department management to meet performance goals.
• Maintain high CSI scores.
• Assist in achieving departmental sales, productivity, and profitability objectives.
• Ensure dealership policies and manufacturer standards are followed.

Skills

Leadership

Customer service

Communication

Organizational skills

Conflict resolution

Job description

Eastside Subaru in Kirkland, WA is seeking an Assistant Service Manager / Service Drive Manager to lead our service drive operations and deliver an exceptional ownership experience. You will coach service advisors, support technicians, and ensure smooth customer flow throughout the repair process.

The role emphasizes leadership in a fast-paced dealership, strong communication, and a focus on customer satisfaction, with a competitive salary and comprehensive benefits.