Service Manager

Swickard Auto Group; Anchorage, Northern (AK, KY); Hybrid; USD 135,000 - 165,000; Full time

Benefits offered by this job

Relocation assistance

Medical, dental, and vision insurance

Life insurance

Paid time off

Mercedes-Benz manufacturer training

Career growth

Employee vehicle purchase discounts

Company culture

Job summary

Swickard Auto Group’s Mercedes-Benz of Anchorage is seeking a seasoned Service Manager to lead a high-performing team and elevate guest experiences in a premier luxury market. You will drive KPI performance, manage daily operations, and collaborate with fixed ops and sales leadership to maximize profitability.

Your role requires strong warranty knowledge, financial acumen, and a proven track record in luxury automotive service management. Relocation support and comprehensive benefits are offered.

Qualifications

• Minimum 5+ years of automotive service management experience in a franchised dealership.
• Proven track record of hitting and exceeding service department KPIs.
• Experience with warranty processes and manufacturer compliance.

Responsibilities

• Lead and develop a high-performing service team — advisors, technicians, and support staff.
• Drive service department performance across CSI, absorption, ELR, and technician productivity.
• Build a guest-first service culture aligning with brand standards.
• Oversee daily service operations — workflow, capacity, scheduling, throughput.
• Partner with fixed ops director, parts manager, and sales leadership to drive profitability.
• Recruit, train, and retain top service talent.
• Monitor warranty compliance and control chargebacks.
• Resolve escalated guest concerns with professionalism and care.
• Analyze financial reports and implement operational improvements.

Skills

Service management

KPIs

Leadership

Warranty knowledge

Financial acumen

Tools

Reynolds & Reynolds

CDK

Job description

Description

Anchorage, AK | Mercedes-Benz | Premier luxury brand | Hospitality | Service Operations Leadership Opportunity | Veterans encouraged to apply | Relocation Opportunity

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Mercedes-Benz of Anchorage, we operate at the intersection of precision and hospitality in one of the most unique and compelling markets in the country. Our guests are loyal, our brand is iconic, and our service department is built to deliver an experience that reflects both.

WHAT YOU'LL DO

• Lead and develop a high-performing service team -- advisors, technicians, and support staff -- setting the standard for excellence, accountability, and hospitality
• Drive service department performance across all key metrics: CSI, absorption, effective labor rate, technician efficiency, and hours per RO
• Build and maintain a guest-first service culture where every interaction reflects Mercedes-Benz brand standards and Swickard's HEART values
• Oversee daily service operations -- managing workflow, capacity, scheduling, and throughput to maximize efficiency without sacrificing quality
• Partner with the fixed ops director, parts manager, and sales leadership to align departmental goals and drive profitability
• Recruit, train, and retain top service talent -- building bench strength and investing in team development at every level
• Monitor and manage warranty compliance, ensuring zero chargebacks and full adherence to manufacturer requirements
• Resolve escalated guest concerns with composure and professionalism -- turning difficult situations into lasting loyalty
• Analyze financial performance reports and implement operational improvements that move the business forward

WHAT WE'RE LOOKING FOR

• Minimum 5+ years of automotive service management experience in a franchised dealership -- luxury or premium brand experience strongly preferred
• Proven track record of hitting and exceeding service department KPIs: absorption, CSI, ELR, and technician productivity
• Mercedes-Benz or European brand experience a strong plus
• Demonstrated success building, leading, and retaining high-performing service teams
• Deep knowledge of warranty processes, manufacturer compliance standards, and fixed ops best practices
• Reynolds & Reynolds or CDK experience preferred
• Strong financial acumen -- able to read, interpret, and act on service department financials with confidence
• A leader who earns trust through consistency, integrity, and a genuine investment in their people
• A hospitality mindset -- you understand that service management is guest experience management

WHAT WE OFFER

• Income potential of up to $150,000+ annually
• Relocation assistance available for the right candidate
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Mercedes-Benz manufacturer training and ongoing professional development
• Career growth -- service managers at Swickard have a direct path to fixed ops director and multi-store leadership
• Employee vehicle purchase and service discounts
• The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure

WHY MERCEDES-BENZ OF ANCHORAGE

• Mercedes-Benz is one of the most prestigious luxury brands in the world -- and Anchorage is a market with a loyal, high-value guest base that takes pride in what they drive
• A close-knit professional community where your leadership reputation compounds quickly and your impact is felt across the entire organization
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• We invest in our service managers -- with training, tools, and organizational support that removes roadblocks and enables elite execution
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the foundation of how we lead, hire, and serve
• A culture where great leadership is recognized, rewarded, and given room to grow

Anchorage offers great restaurants, a vibrant arts scene, professional sports, and a community of people who chose to be here -- which says something about the kind of neighbors you'll have. Step outside the city and the landscape takes over. Denali. Kenai Fjords. The Chugach Mountains right in your backyard. World-class fishing, hiking, skiing, and hunting that most people only read about. There's a culture of self-reliance and community that’s hard to find.

Mercedes-Benz of Anchorage has the brand, the market, and the infrastructure to support a service manager who wants to lead at the highest level. We're looking for someone who takes ownership -- of the numbers, the culture, and the people -- and drives results that reflect the standard this brand demands.