Brand Specialist

Mercedes--benz-Grou; Wilsonville (OR); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

OTE of $40,000 - $100,000+ annually

Brand training provided

Medical, dental, and vision insurance

Paid time off and holidays

Job summary

Mercedes-Benz of Wilsonville is seeking a Brand Specialist to welcome guests with warmth, guide them through the lineup, and present vehicles with enthusiasm. No automotive background required, as paid brand and product training is provided from day one.

You will build lasting guest relationships through thoughtful CRM follow-up and collaborate with the sales team to ensure a seamless, premium experience. The role targets customer-first hospitality professionals looking to grow their sales

Qualifications

• Warm, polished, guest-focused demeanor.
• Experience from luxury hospitality or consultative sales preferred.
• Brand training provided from day one, no automotive background required.
• Valid driver's license required.

Responsibilities

• Welcome guests to the showroom with warmth and professionalism.
• Guide guests through the Mercedes-Benz lineup with product knowledge.
• Listen to guest needs and present appropriate vehicles with enthusiasm.
• Conduct vehicle presentations and test drives to showcase the brand experience.
• Build guest relationships through disciplined CRM follow-up.

Skills

Luxury hospitality experience

High-end retail

Consultative client-facing

CRM experience

Excellent communication

Strong work ethic

Tools

CRM software

Job description

Description

Wilsonville, OR | Mercedes-Benz | Luxury brand | Hospitality | No automotive experience required | Hospitality and sales experience welcome | Pacific Northwest | Portland metro | Veterans encouraged to apply | $40,000 - $100,000+ OTE

Strong candidates have come from luxury hotels, high-end retail, technology, financial services, and beyond.

IS THIS YOU?

• You're warm, polished, and naturally gifted at creating memorable guest experiences -- people feel genuinely cared for and well-served in every interaction with you
• You come from luxury hospitality, high-end retail, technology sales, or another consultative client-facing role -- and you're ready to bring that expertise to one of the Pacific Northwest's most respected Mercedes-Benz stores
• You want to build a real sales career at a flagship store with a consistent Best of the Best reputation, backed by paid manufacturer training and a leadership team that invests in your growth

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Mercedes-Benz of Wilsonville is Swickard's flagship Oregon location and a consistent Best of the Best Mercedes-Benz store -- one of the highest designations Mercedes-Benz awards for guest experience and operational excellence. Our Brand Specialists are the people who deliver that experience to every guest who walks through the door. No automotive background required. We hire for character, presence, and a hospitality-first mindset -- and train everything else.

WHAT YOU'LL DO

• Welcome guests to Mercedes-Benz of Wilsonville with genuine warmth and professionalism -- creating a first impression that reflects the standard of the brand
• Guide guests through the Mercedes-Benz lineup with growing product knowledge and confidence -- connecting engineering, design, and technology to what matters most to each individual buyer
• Listen carefully to understand each guest's needs, lifestyle, and priorities -- then present the right vehicle with clarity and genuine enthusiasm
• Conduct engaging vehicle presentations and test drives that bring the Mercedes-Benz experience to life
• Build lasting guest relationships through consistent, thoughtful follow-up and disciplined CRM use
• Collaborate with sales management and finance to guide guests through a seamless, transparent purchase process
• Meet monthly performance targets while maintaining excellent guest satisfaction scores
• Stay current on Mercedes-Benz's full lineup, technology features, and growing EV and PHEV offerings

WHAT WE'RE LOOKING FOR

• No automotive experience required -- paid Mercedes-Benz brand and product training provided from day one
• Previous experience in luxury hospitality, high-end retail, technology sales, or a consultative guest-facing role strongly preferred
• Polished, professional presence -- Mercedes-Benz of Wilsonville guests expect a Brand Specialist who matches the standard of the store
• Natural communicator who listens well, builds rapport quickly, and follows through with integrity
• Self-motivated with a genuine desire to grow your earnings and your career
• Comfortable with CRM tools and digital communication -- or quick to learn them
• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $40,000 - $100,000+ annually
• Paid Mercedes-Benz brand and product training -- manufacturer-supported and designed to make you a genuine brand expert
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong Brand Specialists grow into senior consultant, finance, and sales management roles at Swickard
• Employee vehicle purchase and service discounts

WHY MERCEDES-BENZ OF WILSONVILLE

• A consistent Best of the Best Mercedes-Benz store -- one of the highest designations the brand awards, and a credential that opens conversations with Portland metro buyers who choose this store deliberately
• Wilsonville's position at the heart of the Portland metro's southern corridor means consistent traffic from a loyal, informed buyer base that values the guest experience as much as the vehicle
• A store where your background from hospitality, technology, or retail is a genuine advantage -- Portland buyers respond to consultants who are authentic, well-prepared, and genuinely engaged
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Brand Specialist does in every guest interaction
• Leadership that invests in your development and celebrates the people who build lasting guest loyalty

Mercedes-Benz of Wilsonville's Best of the Best standing is built on the people who work here -- and the Brand Specialist who brings the right presence, the right mindset, and the commitment to represent the brand with integrity will find a store, a team, and a market that rewards exactly that. If you're ready to build something real at one of the Pacific Northwest's most respected luxury dealerships -- we'd like to meet you.