Experienced Automotive Service Technician/Mechanic

Mercedes--benz-Group; Seattle (WA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Career Path

Open Appointments

Pay progression

Manufacturer training

Competitive pay

EOE

Job summary

Swickard in Seattle, WA seeks a Service Technician to diagnose, troubleshoot, and repair a range of automotive problems. You will be the heart of the service department, working on luxury vehicles and upholding premium service standards.

This role requires 2–3 years of experience, Mercedes-Benz brand familiarity preferred, and ASE certifications are a plus. You will partner with customers to explain issues, prepare repair plans, and ensure quality workmanship.

Qualifications

• Minimum of 2–3 years of Service Technician experience; Mercedes-Benz brand preferred.
• ASE certifications preferred; valid driver's license with clean record.
• Strong understanding of automotive systems, diagnostics and repair.
• Excellent problem-solving and communication skills.

Responsibilities

• Diagnose, troubleshoot and repair a range of vehicle systems.
• Analyze customer concerns, prepare repair plans, and obtain authorization.
• Perform tests to verify repairs and document work performed.
• Interact with customers professionally and provide accurate estimates.
• Maintain safety, organization and cleanliness in the shop.
• Stay current with new technologies via training.

Skills

Hospitality quotient

Customer service

Diagnostic skills

Teamwork

Communication

Manual dexterity

Job description

Description

Seattle, WA | Mercedes-Benz | Previous automotive technician experience required | Premium luxury brand | Veterans encouraged to apply

• Previous Service Technician/Mechanic or automotive repair experience is required! Proven dealership experience preferred.

The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You'll be the heart of the service department, using your technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely.

Responsibilities

• Diagnosis and Repair:
• Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.
• Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.).
• Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.).
• Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding.
• Repair and replace faulty components following service manuals and manufacturer specifications.
• Test repairs to ensure functionality and safety.
• Document all repairs and parts used on service orders.
• Customer Service:
• Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way.
• Provide accurate estimates and timelines for repairs.
• Keep customers updated on service progress and address any concerns promptly.
• Technical Skills and Knowledge:
• Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair.
• Stay up to date on new technologies and repair procedures through training and certifications.
• Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience).
• Proficient in using various diagnostic tools and automotive repair equipment.
• Maintain a clean and organized work area, adhering to safety protocols.
• Additional Responsibilities:
• May perform test drives to evaluate vehicle performance and diagnose issues.
• May research technical information and consult with colleagues or service manuals to solve complex problems.
• May recommend preventative maintenance services to customers.
• Contribute to a positive and efficient work environment within the service department.
• Other duties as assigned

Qualifications

• Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Experience: Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience. Mercedes-Benz brand experience preferred.
• Certifications: Valid driver's license with a clean driving record. Automotive Service Excellence (ASE) certifications is a strong plus. Mercedes-Benz OEM certification preferred.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent problem-solving and critical thinking skills.
• Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
• Good communication and interpersonal skills to interact effectively with customers.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits of Working at Swickard

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
• Progressive pay plans: As your tenure increases and you complete more certifications, we’ll pay you more!
• Paid manufacturer training – we’ll pay to help you gain new certifications and advance your career with some premier manufacturers.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?