Service Drive Manager

Prosper Ford; Prosper (TX); On-site; USD 112,000 - 167,000; Full time

Benefits offered by this job

Growth opportunities

Dealership discounts

Health and dental benefits

Job summary

Prosper Ford in Prosper, Texas is seeking an experienced Service Drive Manager to lead its service advisor team. You will ensure a superior service experience, drive performance, and foster a positive work environment within the dealership.

The role emphasizes training, customer engagement, and achieving key metrics while upholding safety standards in a retail automotive setting.

Qualifications

• At least 2 years of automotive service management experience.
• Proven track record in service advising prior to management.
• Ability to oversee multiple processes simultaneously.
• Fluency in CDK is required; knowledge of FMC Dealer and X-time preferred.
• Proficiency in MS Office and dealership management software.

Responsibilities

• Build and lead a service advisor team by training and motivating.
• Call customers to discuss and sell declined work.
• Resolve customer conflicts quickly, fully, and professionally.
• Focus on key service department sales metrics to grow operating profit.
• Drive CSI scores and overall survey returns.
• Enforce dealership safety and security protocols.

Skills

Service management

Team leadership

Customer service

Tools

CDK

FMC Dealer

X-time

MS Office

Job description

Job Summary

Prosper Ford is seeking an experienced Service Drive Manager to lead its service advisor team in Prosper, Texas. The successful candidate will ensure customers have a superior service experience, lead the advisor team to achieve high performance, and foster a positive work environment in the dealership.

Compensation & Benefits

The successful candidate will be eligible for a salaried and commissioned compensation plan of $10,000-$15,000 per month, paid semimonthly. Additional benefits may include future growth opportunities, dealership discounts, competitive health, and dental benefits.

Responsibilities

Build and lead a successful service advisor team by training and motivating the service advisors

• Call customers to discuss and sell declined work
• Resolve customer conflicts quickly, fully, and professionally
• Focus on key service department sales metrics such as chemical sales, hours pre repair order, ELR and others as needed to grow department operating profit
• Drive CSI scores and overall survey returns
• Enforce dealership safety and security protocols

Requirements

• At least 2 years of experience in automotive service management IS A MUST!
• Track record of success in service advising prior to management position entry
• Ability to oversee several processes simultaneously
• Fluency in CDK is required. Knowledge of FMC Dealer and X-time preferred
• A valid US driver’s license
• Proficiency in MS Office and dealership management software

EEOC Statement

Prosper Ford is an Equal Opportunity Employer and values diversity in its workplace. All qualified applicants will be considered for the position regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran, or disability status.