Service Manager- Ford

Farris Motor Company; Jefferson City (TN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Paid vacation

Employee vehicle purchase program

Employee discounts

Job summary

Farris Motor Company seeks an Automotive Service Manager to translate leadership vision into daily results. This role leads the service department, trains advisors and technicians, and ensures execution of standards and processes with accountability.

You will oversee workflow, monitor performance metrics, and coordinate with dealership leadership to reach departmental goals. The position offers base salary with commission-based compensation, plus bonuses, within a growing Ford service operation

Qualifications

• Proven leadership with hands-on management style.
• Strong communication and follow-through.
• Ability to train and coach service staff.
• Track record of accountability and performance management.

Responsibilities

• Lead the service department with direct involvement and clear direction.
• Coach and train service advisors and technicians on standards and behaviors.
• Ensure processes are followed and goals are met through daily action.
• Monitor gross profit, expenses, productivity, and customer satisfaction.
• Manage workflow to keep technicians productive and customers informed.
• Collaborate with leadership to execute department priorities.

Skills

Leadership

Communication

Team training

Accountability

Strategic execution

Job description

Automotive Service Manager

Turn Leadership Direction Into Daily Results

Farris Motor Company is looking for an experienced Automotive Service Manager who knows how to take a clear leadership vision and make it happen in the service department.

This is a hands‑on leadership role for someone who can communicate expectations, train the team, follow up consistently, and hold people accountable for execution.

What We Offer

• Base Salary with commission-based compensation plus performance bonuses

• Clear direction and support from dealership leadership

• An established service operation with technicians and advisors already in place, Leading a service operation capable of 200,000+ in GP monthly

• Paid training and continued development

• Long‑term career opportunity with a family‑owned automotive group

• Opportunity for substantial growth with the right leader in place. (New State of the art building being constructed which will bring large amounts of opportunity)

Benefits

• Health insurance

• 401(k) with company match

• Paid holidays

• Paid vacation

• Employee vehicle purchase program

• Employee discounts

Job Duties

Take dealership leadership's vision, expectations, and priorities and put them into action every day

• Lead the service department through direct involvement, consistent communication, and follow‑up

• Train and coach service advisors and technicians on the behaviors and standards expected of them

• Hold team members accountable for performance, productivity, customer service, and execution

• Make sure established processes and expectations are being followed consistently

• Manage workflow to keep technicians productive and customers informed

• Monitor sales, gross profit, expenses, productivity, and customer satisfaction

• Address performance issues directly and follow through until expectations are met

• Handle customer concerns professionally and work toward effective resolutions

• Work closely with dealership leadership to execute department priorities and achieve performance goals

What We're Looking For

• Ford dealership service management experience preferred, Experience with Dealertrack a major Plus!

• Astronghands‑on leadership style

• Proven ability to turn direction into consistent execution

• Ability to train, retain, coach, correct, and hold employees accountable

• Strong understanding of dealership service operations

• Comfortable managing technicians, advisors, workflow, and department performance

• Strong communication and follow‑through

• Ability to use performance numbers to identify problems and drive action

• Organized, decisive, and comfortable addressing issues directly

• Valid driver's license and acceptable driving record

We're looking for a Service Manager who doesn't need to reinvent the operation. We are looking for a High Level Service department leader who can step in a take this operation to the next level. The upside potential in our market is beyond our current capacity and we are building a new state of the art facility that will bring in new benefits for acquiring top talent.

Leadership will provide the direction. Your responsibility is to make sure that direction becomes reality through clear communication, training, daily action, consistent follow‑up, and accountability.

About Farris

Farris Motor Company has been family‑owned since 1929. We've built our reputation by taking care of our customers, supporting our employees, and creating long‑term career opportunities in the automotive industry.

We believe strong leadership starts with clear expectations and continues through consistent execution.

Success Philosophy

At Farris, leadership sets the vision and establishes the standards.

Successful managers turn those expectations into results.

For this position, success means making sure the team understands what is expected, knows how to execute it, and is held accountable when expectations are not met.

You’ll be expected to lead from the front, train where needed, address problems quickly, follow through consistently, and make sure the department performs at a high level both in customer and employee satisfaction. You will have direct support from the group Fixed Operations Director to help you understand the vision, mission and the expectations. We expect our managers to take Ownership of their success and be able turn the leadership vision into a reality for all customers and employees.

We understand that experienced automotive managers may need to keep their job search confidential. All qualified applications will be handled professionally and discreetly. We are setting up interviews daily, The position is currently open and needs to be filled swiftly. If you are a qualified candidate with the necessary qualifications and drive to succeed we want to talk to you!

Farris Motor Company is hiring an Automotive Service Managerfor our growing Ford location.