Service Drive Manager

BMW of Minnetonka; Minnetonka (MN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Commission-based pay

Job summary

BMW of Minnetonka is seeking an experienced Service Drive Manager to lead a customer-focused service experience on-site. The role involves coaching Service Advisors, ensuring a seamless visit from arrival to vehicle delivery, and monitoring workflow across the service drive.

Ideal candidates will have 3+ years in automotive service with leadership experience, a proven track record in CSI and service sales, and the ability to manage high-volume traffic while maintaining a superior customer

Qualifications

• 3+ years of automotive service experience with leadership experience.
• Experience driving CSI, customer retention, and service sales.
• Proven ability to lead and develop high-performing Service Advisors.
• Experience with repair orders, customer-pay business, and service profitability.

Responsibilities

• Lead the daily operation and workflow of the service drive.
• Coach, develop, and support Service Advisors.
• Ensure customers receive a professional, efficient experience from arrival through vehicle delivery.
• Monitor appointments, repair orders, vehicle flow, and daily service volume.
• Partner with Technicians, Parts, and Fixed Operations leadership to resolve workflow issues.
• Handle escalated customer concerns and support long-term customer relationships.

Skills

Leadership

Customer service

Team development

Operational efficiency

Education

High School Diploma

Job description

Dealership:L0807 BMW of MinnetonkaBMW of MinnetonkaPay: $80,000–$120,000 annuallySchedule: Monday-Friday(Saturdays rotating - 6/year)Why Join Us?BMW of Minnetonka is looking for an experienced Service Drive Manager to lead a customer-focused service experience. This hands-on leader will develop Service Advisors, support customers throughout their service visit, and ensure a smooth, professional experience from arrival through vehicle delivery. This onsite position reports to the Service Manager.What You'll DoLead the daily operation and workflow of the service drive.Coach, develop, and support Service Advisors.Ensure customers receive a professional, efficient experience from arrival through vehicle delivery.Monitor appointments, repair orders, vehicle flow, and daily service volume.Partner with Technicians, Parts, and Fixed Operations leadership to resolve workflow issues.Handle escalated customer concerns and support long-term customer relationships.Monitor key performance areas including CSI, service sales, repair-order performance, retention, and Advisor productivity.Maintain BMW, dealership, safety, and customer-service standards.What You'll Bring3+ years of automotive service experience, with leadership experienceExperience driving CSI, customer retention, and service sales.Experience leading and developing high-performing Service Advisors.Experience with repair orders, customer-pay business, and service profitability.Manage high-volume service drive traffic and vehicle flow.Strong focus on customer experience, operational efficiency, and team performance.Valid driver's license and acceptable driving record.Total RewardsBase + Commissioned based role Which is also eligible for short-term and/or long-term incentives as part of total compensation, $80,000K- $120,000KActual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparencyWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.