Sales Desk Manager

BMW of Minnetonka; Oak Knoll (MN); On-site; USD 135,000 - 200,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

BMW of Minnetonka is seeking a Sales Desk Manager to lead and develop the Service sales team. You will desking deals, coach consultants, and ensure an exceptional customer experience while driving profitability and volume.

You will review deal structures, partner with lenders, and manage pricing, inventory, and daily performance to achieve CSI goals and sales targets.

Qualifications

• 3+ years of automotive sales leadership experience in an OEM dealership.
• Proven success desking deals and driving sales profitability.
• Strong understanding of finance, lender programs, and trade appraisals.
• Experience coaching and developing high-performing sales teams.
• Excellent leadership, communication, and negotiation skills.

Responsibilities

• Drive dealership sales performance by supporting and leading the daily sales process, structuring vehicle deals, coaching sales associates, and ensuring an exceptional customer experience.
• Desk and structure vehicle transactions to maximize gross profit while ensuring competitive and customer-focused deal presentations.
• Partner with Sales Consultants throughout the sales process to improve closing ratios and customer satisfaction.
• Review and approve deal structures, pricing, trade valuations, lender options, and payment scenarios.
• Work directly with customers on vehicle selection, negotiations, trade evaluations, and objection handling when needed.
• Assist in achieving department sales, profitability, customer retention, and CSI goals.
• Monitor daily sales activity, appointments, showroom traffic, and lead conversion performance.
• Provide ongoing coaching, training, and development to Sales Consultants on product knowledge, sales techniques, CRM utilization, and customer engagement.
• Ensure adherence to dealership sales processes, compliance standards, and manufacturer requirements.
• Collaborate with Finance Managers to facilitate smooth deal flow and timely vehicle deliveries.
• Manage inventory presentation, pricing strategy, aging inventory, and merchandising standards.
• Conduct daily sales meetings and performance reviews to drive accountability and results.
• Help recruit, onboard, and develop top sales talent.
• Address escalated customer concerns professionally and work toward positive resolutions.

Skills

Sales leadership

Desking deals

Negotiation

CRM proficiency

Customer service

Tools

CRM systems

DMS

Desking tools

Job description

Dealership:L0807 BMW of MinnetonkaBMW of MINNETONKADrive Your Career Forward with Lithia & DrivewayAt Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company.We are looking for an Sales Desk Manager to lead, develop, and inspire our Service team at BMW of Minnetonka.Why Join Our Team?We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.At Lithia & Driveway, you'll find:Real opportunities for advancement across a national networkLeadership development and training through our internal learning programsA high-performance culture that recognizes and rewards resultsThe ability to influence store success and shape your teamWhat You'll Do:The Sales Desk Manager is responsible for driving dealership sales performance by supporting and leading the daily sales process, structuring vehicle deals, coaching sales associates, and ensuring an exceptional customer experience. This role serves as a key resource for the sales team by assisting with negotiations, desking deals, inventory management, customer engagement, and sales process compliance while helping the dealership achieve profitability and volume objectives.Desk and structure vehicle transactions to maximize gross profit while ensuring competitive and customer-focused deal presentations.Partner with Sales Consultants throughout the sales process to improve closing ratios and customer satisfaction.Review and approve deal structures, pricing, trade valuations, lender options, and payment scenarios.Work directly with customers on vehicle selection, negotiations, trade evaluations, and objection handling when needed.Assist in achieving department sales, profitability, customer retention, and CSI goals.Monitor daily sales activity, appointments, showroom traffic, and lead conversion performance.Provide ongoing coaching, training, and development to Sales Consultants on product knowledge, sales techniques, CRM utilization, and customer engagement.Ensure adherence to dealership sales processes, compliance standards, and manufacturer requirements.Collaborate with Finance Managers to facilitate smooth deal flow and timely vehicle deliveries.Manage inventory presentation, pricing strategy, aging inventory, and merchandising standards.Conduct daily sales meetings and performance reviews to drive accountability and results.Help recruit, onboard, and develop top sales talent.Address escalated customer concerns professionally and work toward positive resolutions.Maintain accurate documentation, reporting, and forecasting related to sales performance.Support dealership leadership with special projects and operational initiatives as needed.Other duties as assigned.What You'll Bring:3+ years of automotive sales leadership experience in an OEM dealership.Proven success desking deals and driving sales profitability.Strong understanding of finance, lender programs, and trade appraisals.Experience coaching and developing high-performing sales teams.Excellent leadership, communication, and negotiation skills.Ability to analyze performance metrics and execute action plans.Proficiency with CRM, DMS, and automotive desking tools.Strong customer service, organizational, and problem-solving abilities.Professional appearance and customer-focused mindset.Valid driver's license with an acceptable driving record.Total Rewards$135,000.00 - $200,000.00/ annuallyThis is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes a Base/Salary/Hourly offset and the opportunity to earn bonus and commission.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.Ready to Lead and Win?If you’re a results-driven leader who’s ready to take ownership, build a winning team, and grow your career with a company that invests in its people—Lithia & Driveway wants to hear from you. Apply today and start driving your future forward with !About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.