Service Drive Manager

L0807 BMW of Minnetonka; Minnetonka (MN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

BMW of Minnetonka is seeking an experienced Service Drive Manager to lead a customer-focused service experience onsite. You will develop Service Advisors, support customers throughout their service visit, and ensure a smooth, professional experience from arrival through vehicle delivery.

Joining Lithia & Driveway's network, you will drive CSI, service sales, and profitability while coaching a high-performing team in a fast-paced environment.

Qualifications

• 3+ years automotive service experience with leadership experience.
• Experience driving CSI, customer retention, and service sales.
• Experience leading and developing high-performing Service Advisors.
• Experience with repair orders, customer-pay business, and service profitability.
• Manage high-volume service drive traffic and vehicle flow.
• Strong focus on customer experience, operational efficiency, and team performance.
• Valid driver's license and acceptable driving record.

Responsibilities

• Lead the daily operation and workflow of the service drive.
• Coach, develop, and support Service Advisors.
• Ensure customers receive a professional, efficient experience from arrival through vehicle delivery.
• Monitor appointments, repair orders, vehicle flow, and daily service volume.
• Partner with Technicians, Parts, and Fixed Operations leadership to resolve workflow issues.
• Handle escalated customer concerns and support long-term customer relationships.
• Monitor key performance areas including CSI, service sales, repair-order performance, retention, and Advisor productivity.
• Maintain BMW, dealership, safety, and customer-service standards.

Skills

Service leadership

CSI improvement

Customer retention

Service sales

Leading Service Advisors

Repair orders familiarity

Customer-pay operations

Service profitability

High-volume traffic management

Customer experience focus

Operational efficiency

Team performance

Driver's license

Job description

Dealership: L0807 BMW of Minnetonka BMW of Minnetonka Pay: $80,000–$120,000 annually Schedule: Monday-Friday(Saturdays rotating - 6/year)

Why Join Us?

BMW of Minnetonka is looking for an experienced Service Drive Manager to lead a customer-focused service experience. This hands-on leader will develop Service Advisors, support customers throughout their service visit, and ensure a smooth, professional experience from arrival through vehicle delivery. This onsite position reports to the Service Manager.

What You’ll Do

• Lead the daily operation and workflow of the service drive.
• Coach, develop, and support Service Advisors.
• Ensure customers receive a professional, efficient experience from arrival through vehicle delivery.
• Monitor appointments, repair orders, vehicle flow, and daily service volume.
• Partner with Technicians, Parts, and Fixed Operations leadership to resolve workflow issues.
• Handle escalated customer concerns and support long-term customer relationships.
• Monitor key performance areas including CSI, service sales, repair-order performance, retention, and Advisor productivity.
• Maintain BMW, dealership, safety, and customer-service standards.

What You’ll Bring

• 3+ years of automotive service experience, with leadership experience
• Experience driving CSI, customer retention, and service sales.
• Experience leading and developing high-performing Service Advisors.
• Experience with repair orders, customer-pay business, and service profitability.
• Manage high-volume service drive traffic and vehicle flow.
• Strong focus on customer experience, operational efficiency, and team performance.
• Valid driver's license and acceptable driving record.

Total Rewards Base + Commissioned based role Which is also eligible for short-term and/or long-term incentives as part of total compensation, $80,000K- $120,000K Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!