SERVICE DRIVE MANAGER

Sames Motor Company Inc; Laredo (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Insurance (Medical, Dental & Vision)

401(k) with company match

Paid time off

Leadership training

Texas locations

Family-owned

Job summary

Sames Auto Group in Texas is seeking a Service Drive Manager to lead daily service drive operations, coach Service Advisors, and ensure a first-class customer experience.

You will monitor CSI and other KPIs, review repair orders for accuracy, and collaborate with technicians to improve efficiency. This role suits a proven leader who thrives in a fast-paced environment and drives performance.

Qualifications

• 3+ years automotive service experience (Service Advisor/Assistant Service Manager/Service Manager preferred)
• Strong leadership and coaching abilities
• Excellent communication and customer service skills
• Proven ability to lead a high-performing team
• Experience managing dealership service processes and KPIs
• Familiarity with dealership management systems (PBS, CDK, Reynolds, or similar)
• Strong organizational and problem-solving skills
• Valid driver’s license and insurable driving record

Responsibilities

• Lead the daily service drive operations and maintain an organized, efficient workflow
• Coach and develop Service Advisors to maximize performance and customer satisfaction
• Ensure consistent execution of vehicle walkarounds, Power Packs, and Active Deliveries
• Monitor KPI metrics such as CSI, CPGRO, Effective Labor Rate, maintenance penetration, and gross profit
• Resolve customer concerns quickly and professionally while building lasting relationships
• Review Repair Orders for accuracy, compliance, and quality
• Conduct daily coaching and performance development with the advisor team
• Collaborate with technicians, parts, and management to improve efficiency and reduce delays
• Drive continuous improvement while upholding manufacturer and dealership standards

Skills

Leadership

Communication

Customer service

Coaching

Organizational skills

Problem solving

Experience with service KPIs

Valid driver's license

Tools

PBS

CDK

Reynolds

Job description

Description

Lead the Front Line of an Exceptional Service Experience!

Now Hiring: Service Drive Manager

Sames Auto Group

Great service starts the moment a customer pulls into the service drive—and we’re looking for a leader who can make every interaction count.

Sames Auto Group is seeking a motivated, customer-focused Service Drive Manager to lead our service drive operations, coach our Service Advisors, and ensure every customer receives a first-class experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about driving performance through process and accountability.

What You’ll Do

Lead the daily operations of the service drive and maintain an organized, efficient workflow

Coach and develop Service Advisors to maximize performance and customer satisfaction

Ensure consistent execution of vehicle walkarounds, Power Packs, and Active Deliveries

Monitor key performance indicators including CSI, CPGRO, Effective Labor Rate, maintenance penetration, and gross profit

Resolve customer concerns quickly and professionally while creating lifelong customer relationships

Review Repair Orders for accuracy, compliance, and quality

Conduct daily coaching, role-playing, and performance development with the advisor team

Collaborate with technicians, parts, and management to improve efficiency and reduce repair delays

Drive continuous improvement while maintaining manufacturer and dealership standards

Requirements

What We're Looking For

• ? 3+ years of automotive service experience (Service Advisor, Assistant Service Manager, or Service Manager experience preferred)
• ? Strong leadership and coaching abilities
• ? Excellent communication and customer service skills
• ? Proven ability to lead a high-performing team
• ? Experience managing dealership service processes and KPIs
• ? Familiarity with dealership management systems (PBS, CDK, Reynolds, or similar)
• ? Strong organizational and problem-solving skills
• ? Valid driver's license and insurable driving record

Why Join Sames Auto Group?

• ? Competitive compensation with performance incentives
• ? Medical, Dental & Vision Insurance
• ? 401(k) with Company Match
• ? Paid Time Off
• ? Ongoing leadership and manufacturer training
• ? Career advancement opportunities across multiple Texas locations
• ? Join a family-owned company with over 115 years of automotive excellence

This Isn't Just Another Service Position

As the Service Drive Manager, you'll set the tone for the entire customer experience. You'll lead the team that customers interact with first, coach advisors to achieve exceptional results, and help build a service department known for professionalism, efficiency, and customer loyalty.

If you're ready to lead from the front, inspire your team, and make a measurable impact every day, we'd love to meet you.