Service Drive Lead: Coach Advisors, Elevate Experience

Sames Motor Company Inc; Laredo (TX); Presencial; USD 70.000 - 100.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive pay

Insurance (Medical, Dental & Vision)

401(k) with company match

Paid time off

Leadership training

Texas locations

Family-owned

Resumo da vaga

Sames Auto Group in Texas is seeking a Service Drive Manager to lead daily service drive operations, coach Service Advisors, and ensure a first-class customer experience.

You will monitor CSI and other KPIs, review repair orders for accuracy, and collaborate with technicians to improve efficiency. This role suits a proven leader who thrives in a fast-paced environment and drives performance.

Qualificações

• 3+ years automotive service experience (Service Advisor/Assistant Service Manager/Service Manager preferred)
• Strong leadership and coaching abilities
• Excellent communication and customer service skills
• Proven ability to lead a high-performing team
• Experience managing dealership service processes and KPIs
• Familiarity with dealership management systems (PBS, CDK, Reynolds, or similar)
• Strong organizational and problem-solving skills
• Valid driver’s license and insurable driving record

Responsabilidades

• Lead the daily service drive operations and maintain an organized, efficient workflow
• Coach and develop Service Advisors to maximize performance and customer satisfaction
• Ensure consistent execution of vehicle walkarounds, Power Packs, and Active Deliveries
• Monitor KPI metrics such as CSI, CPGRO, Effective Labor Rate, maintenance penetration, and gross profit
• Resolve customer concerns quickly and professionally while building lasting relationships
• Review Repair Orders for accuracy, compliance, and quality
• Conduct daily coaching and performance development with the advisor team
• Collaborate with technicians, parts, and management to improve efficiency and reduce delays
• Drive continuous improvement while upholding manufacturer and dealership standards

Conhecimentos

Leadership

Communication

Customer service

Coaching

Organizational skills

Problem solving

Experience with service KPIs

Valid driver's license

Ferramentas

PBS

CDK

Reynolds

Descrição da vaga

Sames Auto Group in Texas is seeking a Service Drive Manager to lead daily service drive operations, coach Service Advisors, and ensure a first-class customer experience.

You will monitor CSI and other KPIs, review repair orders for accuracy, and collaborate with technicians to improve efficiency. This role suits a proven leader who thrives in a fast-paced environment and drives performance.