Service Drive Leader: Elevate Customer Experience

Joe Cooper Lincoln; Tulsa (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Jackie Cooper Nissan in Tulsa, OK is seeking a Service Drive Manager to oversee daily service drive operations, lead service advisors, and uphold OEM standards to ensure smooth vehicle service experiences.

The role focuses on maximizing efficiency, boosting CSI and profitability, while coordinating with the Service Manager, Parts, and Technicians to maintain high service quality and customer satisfaction.

Qualifications

• Proven leadership in service drive or advisor teams.
• Strong customer service and conflict-resolution skills.
• Solid understanding of dealership service metrics and processes.
• CDK and X-Time experience is a plus.

Responsibilities

• Oversee and optimize service drive operations to maximize efficiency.
• Provide leadership, coaching, and development to service advisors.
• Enhance customer satisfaction index (CSI) and service sales.
• Enforce OEM service processes and standards across the drive.
• Address customer concerns and escalations professionally and promptly.
• Track KPIs (RO count, ELR, hours per RO) and advisor performance.
• Collaborate with Service, Parts, and Technicians to boost productivity.

Skills

Leadership

Customer service

Conflict resolution

Dealership service metrics

Team motivation

Tools

CDK

X-Time

Job description

Jackie Cooper Nissan in Tulsa, OK is seeking a Service Drive Manager to oversee daily service drive operations, lead service advisors, and uphold OEM standards to ensure smooth vehicle service experiences.

The role focuses on maximizing efficiency, boosting CSI and profitability, while coordinating with the Service Manager, Parts, and Technicians to maintain high service quality and customer satisfaction.