Senior Nissan Service Manager

Jackie Cooper Nissan; Tulsa (OK); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Vacation

Employee Discounts

Job summary

Cooper Auto Group in Tulsa, OK seeks a highly skilled Nissan Service Manager to oversee the service department, lead technicians, and ensure top-tier customer satisfaction.

The role focuses on managing operations, improving efficiency, analyzing financial performance, and staying current with Nissan vehicle technologies and procedures. A strong leadership background and luxury-brand knowledge are essential.

Qualifications

• Minimum 5 years in automotive service management; imports/Japanese brands preferred.
• Proven leadership to develop a high-performing team.
• Knowledge of luxury-brand maintenance requirements.
• Strong customer service, communication, and interpersonal skills.
• Experience with service-management software.
• Bachelor’s degree in Automotive Technology, Business Management, or related field preferred.

Responsibilities

• Lead and manage the service department team, including technicians, advisors, and support staff.
• Ensure delivery of superior customer service and maintain high levels of customer satisfaction.
• Oversee scheduling, workflow management, and quality control of service operations.
• Develop and implement strategies to improve service department efficiency and profitability.
• Analyze financial performance and prepare reports for upper management.
• Stay up-to-date with manufacturer vehicle technologies and service procedures.
• Collaborate with sales and parts departments to ensure seamless operations.
• Handle complex customer issues and maintain positive relationships with key clients.
• Ensure compliance with manufacturer's brand standards and all relevant regulations.

Skills

Leadership

Customer service

Diagnostic techniques

Financial management

Education

Bachelor's degree in Automotive Technology or related field

Tools

Automotive service management software

Job description

Cooper Auto Group in Tulsa, OK seeks a highly skilled Nissan Service Manager to oversee the service department, lead technicians, and ensure top-tier customer satisfaction.

The role focuses on managing operations, improving efficiency, analyzing financial performance, and staying current with Nissan vehicle technologies and procedures. A strong leadership background and luxury-brand knowledge are essential.