Service Drive Manager

JACKIE COOPER IMPORTS OF TULSA LTD; Tulsa (OK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Employee Discounts

Job summary

Jackie Cooper Nissan in Tulsa, OK seeks a Service Drive Manager to oversee daily service drive operations and lead service advisors. You will drive customer satisfaction, profitability, and adherence to OEM standards while coaching staff for peak performance.

Responsibilities include KPI tracking, collaboration with parts and technicians, and enforcing consistent service processes in a fast-paced, state-of-the-art facility.

Qualifications

• Demonstrated leadership in a service-advisor role.
• Proven ability to coach service advisors for higher performance and CSI.
• Strong understanding of dealership service metrics and processes.

Responsibilities

• Oversee and optimize service drive operations for maximum efficiency.
• Provide leadership and coaching to service advisors to improve performance.
• Track and analyze KPIs such as RO count, ELR, hours per RO, and advisor performance.
• Collaborate with Service Manager, Parts, and Technicians to boost productivity.
• Ensure strict adherence to OEM standards and service processes.

Skills

Leadership

Customer Service

Coaching

Conflict Resolution

KPI Analysis

OEM Standards

Team Leadership

Tools

CDK

X-Time

Job description

Jackie Cooper Nissan is seeking applications for a Service Drive Manager at its state-of-the-art service facility in Tulsa, OK. The Service Drive Manager plays a critical role in supporting the Service Manager and will oversee daily service drive operations; lead service advisors; enhance customer satisfaction; and drive profitability. This position is integral in bridging customer experience, service advisor performance, and operational efficiency.Oversee and optimize service drive operations to ensure maximum efficiency in workflow.Provide leadership, development, and coaching to service advisors with the objective of maximizing performance metrics and customer satisfaction index (CSI).Implement and maintain strategies to improve customer satisfaction, retention rates, and service sales.Enforce consistent execution of service processes and adhere strictly to OEM standards.Address customer concerns and escalations with the utmost professionalism and urgency.Meticulously track and analyze key performance indicators (KPIs) including repair order (RO) count, effective labor rate (ELR), hours per RO, and individual advisor performance.Foster collaboration with the Service Manager, Parts Department, and Technician Teams to maximize operational efficiency and productivity.Proven leadership in a service advisor role with ability to lead and motivate a service advisor team.Strong customer service and conflict resolution skills.Solid understanding of dealership service metrics and processes.CDK and X-Time experience a plus.Additional InformationBenefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee DiscountsCooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.