Luxury Auto Service Manager – Lead, Profitability & Quality

Joe Cooper Lincoln; Tulsa (OK); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D

Disability insurance

EAP

401(k)

Paid time off

Paid vacation

Paid holidays

Employee discounts

Job summary

JACKIE COOPER IMPORTS OF TULSA, a luxury automotive dealer, seeks a Service Manager to lead the service department in Tulsa, Oklahoma. You will oversee technicians, advisors, and support staff, ensuring top-tier customer satisfaction and adherence to brand standards.

Responsibilities include scheduling, workflow management, profitability strategies, financial reporting, and staying current with luxury vehicle technologies.

Qualifications

• Minimum 5 years in automotive service management, luxury experience preferred.
• Proven leadership to motivate and develop a high-performing team.
• Strong knowledge of luxury-brand vehicles and maintenance.

Responsibilities

• Lead and manage the service department team including technicians, advisors, and staff.
• Ensure superior customer service and high customer satisfaction.
• Oversee scheduling, workflow, and quality control of service operations.
• Develop strategies to improve efficiency and profitability of the service dept.
• Analyze financial performance and report to upper management.
• Stay updated with luxury vehicle technologies and procedures.
• Collaborate with sales and parts for seamless operations.
• Handle complex customer issues and maintain client relationships.
• Ensure compliance with brand standards and regulations.

Skills

Leadership

Customer service

Communication

Analytical thinking

Problem solving

Team development

Education

Bachelor's degree in Automotive Technology

Business Management

Job description

JACKIE COOPER IMPORTS OF TULSA, a luxury automotive dealer, seeks a Service Manager to lead the service department in Tulsa, Oklahoma. You will oversee technicians, advisors, and support staff, ensuring top-tier customer satisfaction and adherence to brand standards.

Responsibilities include scheduling, workflow management, profitability strategies, financial reporting, and staying current with luxury vehicle technologies.