Service Drive Manager - Jackie Cooper Nissan

Cooper Auto Group; Tulsa (OK); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and AD&D

Disability

EAP

401(k)

PTO

Paid Vacation

Paid Holidays

Employee Discounts

Job summary

Cooper Auto Group seeks a Service Drive Manager for Jackie Cooper Nissan in Tulsa, OK. You will oversee daily service drive operations, lead service advisors, and drive profitability while maintaining high CSI and customer satisfaction.

Essential to bridge customer experience with technician and parts teams, ensuring OEM process compliance and efficient workflow. The role requires proven leadership in a service-advisor setting, solid knowledge of dealership metrics, and ability to mentor staff.

Qualifications

• Proven leadership in a service advisor role and ability to motivate a team.
• Strong customer service and conflict resolution skills.
• Solid understanding of dealership service metrics and processes.

Responsibilities

• Oversee and optimize service drive operations to ensure maximum efficiency in workflow.
• Provide leadership, development, and coaching to service advisors to maximize performance metrics and CSI.
• Implement and maintain strategies to improve customer satisfaction, retention, and service sales.
• Enforce consistent execution of service processes and adhere to OEM standards.
• Address customer concerns and escalations with professionalism and urgency.
• Track and analyze KPIs such as RO count, ELR, hours per RO, and advisor performance.
• Collaborate with Service Manager, Parts, and Technicians to maximize efficiency.

Skills

Leadership

Customer Service

Dealership Metrics

CDK

X-Time

Tools

CDK

X-Time

Job description

Service Drive Manager - Jackie Cooper Nissan

• Full-time

Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.

Jackie Cooper Nissan is seeking applications for a Service Drive Manager at its state-of-the-art service facility in Tulsa, OK. The Service Drive Manager plays a critical role in supporting the Service Manager and will oversee daily service drive operations; lead service advisors; enhance customer satisfaction; and drive profitability. This position is integral in bridging customer experience, service advisor performance, and operational efficiency.

• Oversee and optimize service drive operations to ensure maximum efficiency in workflow.
• Provide leadership, development, and coaching to service advisors with the objective of maximizing performance metrics and customer satisfaction index (CSI).
• Implement and maintain strategies to improve customer satisfaction, retention rates, and service sales.
• Enforce consistent execution of service processes and adhere strictly to OEM standards.
• Address customer concerns and escalations with the utmost professionalism and urgency.
• Meticulously track and analyze key performance indicators (KPIs) including repair order (RO) count, effective labor rate (ELR), hours per RO, and individual advisor performance.
• Foster collaboration with the Service Manager, Parts Department, and Technician Teams to maximize operational efficiency and productivity.

• Proven leadership in a service advisor role with ability to lead and motivate a service advisor team.
• Strong customer service and conflict resolution skills.
• Solid understanding of dealership service metrics and processes.
• CDK and X-Time experience a plus.

• Medical
• Dental
• Vision
• Life and AD&D
• Disability
• EAP
• 401(k)
• PTO
• Paid Vacation
• Paid Holidays
• Employee Discounts

Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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