Service Advisor: Commission-Driven Customer Experience

AutoNation; Spokane Valley (WA); On-site; USD 45,000 - 156,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Associate discounts

Job summary

AutoNation is seeking a Service Advisor in Spokane Valley to bridge service technicians and customers, explain technician recommendations in clear terms, and identify up-sell opportunities to keep vehicles safe. You will set appointments, greet customers, and drive loyalty through exceptional service and follow-up.

This role emphasizes consultative selling, teamwork with technicians and parts staff, and delivering transparent estimates and timely repairs.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Organizational skills

Follow-up

Technology

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor in Spokane Valley to bridge service technicians and customers, explain technician recommendations in clear terms, and identify up-sell opportunities to keep vehicles safe. You will set appointments, greet customers, and drive loyalty through exceptional service and follow-up.

This role emphasizes consultative selling, teamwork with technicians and parts staff, and delivering transparent estimates and timely repairs.