Service & Documentation Coordinator

Anite; Roseville (CA); On-site; USD 53,000 - 89,000; Full time

Job summary

Keysight is seeking an Administrative Processor to support technical counterparts by ensuring documentation accuracy and compliance with customer requirements. You will prepare service-related documentation, manage order escalations, and coordinate with production teams to ensure smooth shipment of equipment from the Roseville Service Center.

The role requires Salesforce experience, strong communication, and proficiency with Microsoft Office.

Qualifications

• Minimum of 2 years of Salesforce experience or equivalent education/experience.
• Strong communication, customer service, and teamwork skills.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Able to collaborate with cross-functional teams in a fast-paced environment.
• Ability to prioritize, manage multiple tasks, and meet deadlines.

Responsibilities

• Prepare and maintain service-related documentation, including service reports and calibration certificates.
• Serve as a point of contact for order and product escalations, coordinating with production technicians.
• Perform quality inspections of instruments and customer documentation to ensure accuracy and compliance.

Skills

Salesforce

Communication

Customer service

Teamwork

Multitasking

Lift 50 lbs

Tools

Microsoft Office

Job description

Keysight is seeking an Administrative Processor to support technical counterparts by ensuring documentation accuracy and compliance with customer requirements. You will prepare service-related documentation, manage order escalations, and coordinate with production teams to ensure smooth shipment of equipment from the Roseville Service Center.

The role requires Salesforce experience, strong communication, and proficiency with Microsoft Office.