Service Scheduler & Customer Liaison

Talentify; Reno (NV); On-site; USD 41,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick time

Disability insurance

401(k) plan

Tuition reimbursement

Job summary

Hamilton is seeking a Service Coordinator to support customers, field engineers, and internal teams by coordinating service requests, scheduling, and data entry. You will create quotations, dispatch service engineers, and ensure accurate documentation while working closely with customers and colleagues.

The role requires excellent verbal and written communication, proficiency in Microsoft Office, and a high school diploma with 5 years of customer service experience.

Qualifications

• Must have excellent verbal and written communication skills.
• Must have proficiency with Microsoft Office (Outlook, Word, Excel, Access, PowerPoint).

Responsibilities

• Coordinate and schedule service requests such as installations, repairs, and preventive maintenance.
• Handle incoming calls through the service hotline and route or dispatch to the appropriate Service Engineer.
• Create service quotations and process completed service calls with detailed data entry and invoicing.
• Maintain CRM data and work with customers, field engineers, and internal teams.

Skills

Verbal communication

Written communication

Microsoft Office

Education

High school diploma or equivalent

Some college or degree preferred

Job description

Hamilton is seeking a Service Coordinator to support customers, field engineers, and internal teams by coordinating service requests, scheduling, and data entry. You will create quotations, dispatch service engineers, and ensure accurate documentation while working closely with customers and colleagues.

The role requires excellent verbal and written communication, proficiency in Microsoft Office, and a high school diploma with 5 years of customer service experience.