Operations Specialist

Toshiba Corporation; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Toshiba Corporation in Houston seeks an Operations Specialist to provide administrative and operational support for Field Service Operations. You will coordinate documentation reviews, assist invoicing, and maintain training records to ensure data accuracy and compliance across multiple systems.

You will track technician qualifications, update records, and support service administration activities, contributing to efficient processes and reliable service delivery.

Qualifications

• 0–2 years of experience in administrative support, operations support, service administration, or related functions.
• Experience supporting field service, industrial equipment, or data centers preferred.
• Experience with ERP/CRM systems and Microsoft Office is preferred.

Responsibilities

• Review ASP documentation for completeness, accuracy, and compliance with company requirements.
• Support invoicing processes by validating documentation and tracking status.
• Maintain technician training records and qualification data in Oracle, Salesforce, and LMS.
• Track certifications, licenses, safety training, and qualification expirations.
• Coordinate enrollment in internal and external training programs.
• Create, maintain, and audit service operation records and reports.

Skills

Attention to Detail

Customer Focus

Planning and Organizing

Communication

Data Accuracy

Education

Bachelor's degree

Associate degree in business

Tools

Oracle

Salesforce

ERP

CRM

Microsoft Office

Job description

Job Summary

The Operations Specialist provides administrative and operational support to Field Service Operations by coordinating documentation reviews, supporting invoicing processes, maintaining technician training and qualification records, updating business systems, and assisting with service administration activities. This role serves as a key resource for ensuring data accuracy, compliance, documentation completeness, technician readiness, and efficient execution of administrative processes that support field service operations.

Responsibilities

• Review Authorized Service Provider (ASP) documentation for completeness, accuracy, and compliance with company requirements.


• Support ASP invoicing processes by validating documentation, preparing invoice support packages, tracking invoice status, and coordinating with internal stakeholders.


• Maintain technician training records and qualification data within Oracle, Salesforce, learning management systems, and other business platforms.


• Track technician certifications, licenses, safety training requirements, and qualification expirations.


• Coordinate technician enrollment in internal and external training programs.


• Monitor training completion requirements and provide status updates to service leadership.


• Update technician skills and training records.


• Create, maintain, and audit service operations records, reports, spreadsheets, and administrative documentation.


• Assist service operations management with reporting, data collection, process tracking, and operational metrics.


• Support customer portal updates, document submissions, and service administration activities.


• Maintain service operations files and documentation in accordance with company retention and compliance requirements.


• Assist with policy updates, process documentation, standard operating procedures, and continuous improvement initiatives.

Skills and Experience Required

• 0–2 years of experience in administrative support, operations support, service administration, training coordination, invoicing support, or related business functions.


• Experience supporting field service, technical service, industrial equipment, electrical services, data centers, construction services, or related industries preferred.


• Experience working with ERP, CRM, learning management systems, document management systems, or business software platforms preferred.


• Experience with Oracle, Salesforce, Microsoft Office applications, and reporting tools preferred.


• Administrative coordination and organization.


• Documentation review and quality control.


• Invoice support and record management.


• Training coordination and qualification tracking.


• Data entry accuracy and database maintenance.


• Strong attention to detail.


• Customer service and internal stakeholder communication.


• Reporting and spreadsheet management.


• Process documentation and compliance support.


• Microsoft Office Suite proficiency.


• Oracle and Salesforce system administration experience preferred.


• Time management and multitasking capabilities.

Education And Certifications

• Bachelor's degree preferred.


• Associate degree in business administration, operations, accounting, management, or a related


• field preferred.

Core Competencies

• Attention to Detail


• Customer Focus


• Accountability


• Planning and Organizing


• Communication


• Data Accuracy


• Teamwork


• Follow-Through


• Problem Solving


• Adaptability


• Documentation Management


• Service Excellence