Service Division Director: Grow, Lead & Optimize Operations

Thompson Solutions Group; Sioux City (IA); Vor Ort; USD 120.000 - 150.000; Vollzeit

Zusammenfassung

Thompson Solutions Group in Sioux City, IA is seeking an experienced Director of Service to lead the growth and profitability of the Service Division. You will oversee electrical, mechanical, plumbing, and small-project operations, guiding service managers, field leaders, technicians, and support teams to deliver exceptional results.

The role emphasizes strategic leadership, financial stewardship, and customer relationship development, with travel as needed to support key accounts and project

Qualifikationen

• Bachelor's degree in construction management, engineering, business administration, or related field.
• 8+ years of leadership experience in service operations of skilled trades.
• 5+ years leading field technicians, service managers, or project professionals.
• Proven success growing a service business with profitability.
• Strong financial, operational, and strategic business acumen.
• Exceptional leadership and team development skills.
• Excellent communication and presentation skills.

Aufgaben

• Lead the overall performance and growth of the Service Division.
• Develop and execute strategies that improve profitability, customer satisfaction, and operational efficiency.
• Manage department financial performance, including budgeting, forecasting, and key performance metrics.
• Oversee daily service operations, including staffing, scheduling, dispatching, and project execution.
• Build and maintain strong relationships with customers and strategic accounts.
• Support business development efforts and expand recurring revenue opportunities.
• Recruit, develop, and mentor service managers and field leaders.
• Promote a culture of safety, accountability, teamwork, and continuous improvement.
• Leverage technology and performance data to enhance service delivery and the customer experience.

Kenntnisse

Leadership

Financial acumen

Strategic planning

Customer relationships

Communication

Team development

Travel flexibility

Ausbildung

Bachelor's degree in Construction Management, Engineering, Business Administration, or related field

Jobbeschreibung

Thompson Solutions Group in Sioux City, IA is seeking an experienced Director of Service to lead the growth and profitability of the Service Division. You will oversee electrical, mechanical, plumbing, and small-project operations, guiding service managers, field leaders, technicians, and support teams to deliver exceptional results.

The role emphasizes strategic leadership, financial stewardship, and customer relationship development, with travel as needed to support key accounts and project