Service Dispatcher: Smooth Scheduling & Billing

dormakaba International Holding AG; Oklahoma City (OK); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k Matching

Vacation and Personal Time Off

Parental Leave

Tuition Reimbursement

Learning & Growth Program

LinkedIn Learning access

Employee Assistance Programs

Corporate Discounts

Job summary

dormakaba International Holding AG is seeking a Service Dispatcher based in Oklahoma City, OK. The role involves taking customer orders, assigning Service Technicians, and ensuring that service jobs are billed in a customer-friendly manner.

The position offers a base hourly salary of 18–22 USD, with benefits and growth opportunities discussed during the application process. Join a global leader in access solutions and contribute to seamless service operations.

Qualifications

• 1+ years' experience in customer service.
• 1+ years' experience as a dispatcher.
• 1+ years' experience with accounts receivable or billing.
• High School diploma or equivalent required.

Responsibilities

• Field and route incoming customer calls and emails to Service Technicians.
• Enter call orders in the service tracking system.
• Follow-up with customers to ensure completion and satisfaction.
• Maintain regular contact with field technicians to provide directions and assistance in completion of Service calls.
• Complete data entry related to customer accounts and transactions.

Skills

Customer service experience

Dispatcher experience

Accounts receivable / billing

Phone and email communication

Education

High School diploma or equivalent

Job description

dormakaba International Holding AG is seeking a Service Dispatcher based in Oklahoma City, OK. The role involves taking customer orders, assigning Service Technicians, and ensuring that service jobs are billed in a customer-friendly manner.

The position offers a base hourly salary of 18–22 USD, with benefits and growth opportunities discussed during the application process. Join a global leader in access solutions and contribute to seamless service operations.