Field Service Dispatcher: Schedule Techs & Track Calls

Dormakaba USA, Inc.; Oklahoma City (OK); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Matching

Parental Leave

Vacation and PTO

Tuition Reimbursement

Learn and Grow Program

LinkedIn Learning access

Employee Assistance Programs

Corporate Discounts

Job summary

dormakaba USA, Inc. is seeking a Service Dispatcher in Oklahoma City, OK. The role involves taking customer orders, assigning Service Technicians, and ensuring service jobs are billed accurately and customer-friendly.

This position offers an hourly base rate between $18 and $22, with benefits to follow. The ideal candidate has at least a High School diploma and 1+ years of customer service experience, with preference for prior dispatch experience.

Qualifications

• 1+ years of customer service experience required.
• Dispatcher experience is preferred.

Responsibilities

• Field and route incoming customer calls and emails to Service Technicians.
• Enter call orders in the service tracking system.
• Follow-up with customers to ensure completion and satisfaction.
• Maintain regular contact with field technicians to provide directions and assistance.

Skills

Customer service

Communication

Dispatcher experience

Education

High School diploma

Tools

Service tracking system

Job description

dormakaba USA, Inc. is seeking a Service Dispatcher in Oklahoma City, OK. The role involves taking customer orders, assigning Service Technicians, and ensuring service jobs are billed accurately and customer-friendly.

This position offers an hourly base rate between $18 and $22, with benefits to follow. The ideal candidate has at least a High School diploma and 1+ years of customer service experience, with preference for prior dispatch experience.