Dynamic Service Dispatcher – Plumbing & Home Services

Williamsplumbing; Tulsa (OK); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Paid training

Medical & dental

Paid time off

Paid holidays

Job summary

Williams Plumbing & Drain in Tulsa, OK is seeking an experienced Service Dispatcher for Plumbing/Home Services. The role manages a high-volume call environment, coordinates technicians, and optimizes scheduling to ensure top-tier customer service and efficient field operations.

Ideal candidates bring dispatch or scheduling experience, strong organizational skills, and the ability to make real-time decisions under pressure. Benefit package includes pay, bonuses, and health plans.

Qualifications

• Ability to manage multiple priorities in a fast-paced environment.
• Strong decision-making and problem-solving skills.
• Excellent phone presence and customer communication skills.
• Proficiency with dispatch software, CRM systems, and general computer use.
• Highly organized with strong attention to detail and follow-through.
• Dependable and accountable with a consistent work ethic.

Responsibilities

• Manage and prioritize incoming service calls in a high-volume environment.
• Schedule and dispatch technicians based on skillset, location, and urgency.
• Continuously adjust schedules to maximize efficiency and productivity.
• Communicate clearly with technicians and customers throughout the day.
• Ensure technicians are fully prepared with accurate job information.
• Monitor job progress and resolve scheduling conflicts in real time.
• Follow up with customers to ensure satisfaction and service quality.

Skills

Multitasking

Decision-making

Phone etiquette

Dispatch software

CRM systems

Attention to detail

Tools

Dispatch software

CRM systems

General computer use

Job description

Williams Plumbing & Drain in Tulsa, OK is seeking an experienced Service Dispatcher for Plumbing/Home Services. The role manages a high-volume call environment, coordinates technicians, and optimizes scheduling to ensure top-tier customer service and efficient field operations.

Ideal candidates bring dispatch or scheduling experience, strong organizational skills, and the ability to make real-time decisions under pressure. Benefit package includes pay, bonuses, and health plans.