Service Dispatcher / Scheduler Coordinator

Therightaccompany; Maryville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in HVAC solutions is seeking a Service Dispatcher / Schedule Coordinator in Maryville, TN. The ideal candidate will support the scheduling of service appointments and assist HVAC technicians, with a focus on excellent customer service. The position offers competitive hourly pay and numerous benefits, including paid medical and vacation.

Benefits

80 hours of paid vacation

100% paid medical

Vision & dental insurance options

Paid Holidays

Simple IRA with 3% match

Short-term & Long-term disability

Qualifications

• 2+ years related experience in customer service or scheduling.
• Strong organizational skills and attention to detail required.
• Experience with Microsoft Office and cloud-based CRMs preferred.

Responsibilities

• Answering calls and dispatching service appointments.
• Maintaining customer database and communications.
• Supporting technicians with warranty and parts information.

Skills

Customer Service

Communication Skills

Organizational Skills

Interpersonal Skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Service Titan

Job description

A&L Heating and Air LLC, Maryville TN.

We are a family-owned company dedicated to providing local families and our commercial customers with comfort solutions that fit their lifestyles and business. We are a proud member of the community and of our years of service to the Maryville area. We are a high-tech digital office, and a tobacco/vape free work environment.

We are hiring a Service Dispatcher / Schedule Coordinator to join our team and support our HVAC technicians and plumbers. Someone with a passion for serving customers, and excellent communications skills. This position plays a pivotal role with our clients, customers, technicians, and office staff, and plays a vital role through providing administrative support.

Benefits:

• 80 hours of paid vacation
• 100% paid medical
• Vision & dental insurance options
• Paid Holidays
• Simple IRA with 3% match
• Short-term & Long-term disability

Job Title: Service Dispatcher / Scheduler Coordinator

Pay Scale: $18.00 - $20.00 per hour, depending on experience

Work Hours: Monday through Friday, 7:30am to 4:30pm

What you will be doing:

• Answering calls
• Dispatching and scheduling service appointments
• Keeping customers appraised as to company schedule and requested lead-times
• Supporting the technicians with warranty and parts information
• Maintain customer database with current information
• Clear and concise communications with department managers, employees, and company customers
• Registering warranty and rebate information
• Daily working in Service Titan, our cloud-based CRM

Qualifications:

• Previous office experience with 2 + years related experience in customer service, scheduling, or equivalent combination of education and experience
• Stellar customer service skills
• Excellent and interpersonal communication skills
• The ability to cultivate and maintain strong relationships with clients, customers, and technicians
• Experience in Microsoft Office, Teams, Outlook, Excel, Word
• Strong organizational skills and high attention to detail
• General sales skills and aptitude
• High school diploma or equivalent

Get to know us: www.therightaccompany.com