Service Dispatcher / Scheduler Coordinator

A & L Heating and Air, LLC; Maryville (TN); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the HVAC industry is seeking a Service Dispatcher / Scheduler Coordinator to support technicians and enhance customer experiences in Maryville, TN. The ideal candidate will have excellent communication and organizational skills, with responsibilities including appointment scheduling and administrative support. Join a family-owned business committed to community service and high standards.

Benefits

80 hours of paid vacation

100% paid medical

Vision & dental insurance options

Paid Holidays

Simple IRA with 3% match

Short-term & Long-term disability

Qualifications

• 2+ years of experience in customer service or scheduling.
• Strong organizational skills with attention to detail.
• Ability to maintain relationships with clients and technicians.

Responsibilities

• Answering calls and scheduling service appointments.
• Supporting technicians with warranty and parts information.
• Maintaining customer database with up-to-date information.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Service Titan

Job description

Service Dispatcher / Scheduler Coordinator

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Maryville TN.

We are a family-owned company dedicated to providing local families and our commercial customers with comfort solutions that fit their lifestyles and business. We are a proud member of the community and of our years of service to the Maryville area.

We are a high-tech digital office, and a tobacco/vape free work environment.

• 80 hours of paid vacation
• 100% paid medical
• Vision & dental insurance options
• Paid Holidays
• Simple IRA with 3% match
• Short-term & Long-term disability
  
  

A&L Heating and Air LLC, Maryville TN.

We are a family-owned company dedicated to providing local families and our commercial customers with comfort solutions that fit their lifestyles and business. We are a proud member of the community and of our years of service to the Maryville area. We are a high-tech digital office, and a tobacco/vape free work environment.

We are hiring a Service Dispatcher / Schedule Coordinator to join our team and support our HVAC technicians and plumbers. Someone with a passion for serving customers, and excellent communications skills. This position plays a pivotal role with our clients, customers, technicians, and office staff, and plays a vital role through providing administrative support.

Benefits

• 80 hours of paid vacation
• 100% paid medical
• Vision & dental insurance options
• Paid Holidays
• Simple IRA with 3% match
• Short-term & Long-term disability
  
  

Job Title: Service Dispatcher / Scheduler Coordinator

Pay Scale: $18.00 - $20.00 per hour, depending on experience

Work Hours: Monday through Friday, 7:30am to 4:30pm

What You Will Be Doing

• Answering calls
• Dispatching and scheduling service appointments
• Keeping customers appraised as to company schedule and requested lead-times
• Supporting the technicians with warranty and parts information
• Maintain customer database with current information
• Clear and concise communications with department managers, employees, and company customers
• Registering warranty and rebate information
• Daily working in Service Titan, our cloud-based CRM
  
  

Qualifications

• Previous office experience with 2 + years related experience in customer service, scheduling, or equivalent combination of education and experience
• Stellar customer service skills
• Excellent and interpersonal communication skills
• The ability to cultivate and maintain strong relationships with clients, customers, and technicians
• Experience in Microsoft Office, Teams, Outlook, Excel, Word
• Strong organizational skills and high attention to detail
• General sales skills and aptitude
• High school diploma or equivalent
  
  

Get to know us: www.therightaccompany.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Individual and Family Services

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