Scheduling Coordinator

UPMC; Altoona (PA); Remote; USD 35,000 - 50,000; Full time

Job summary

UPMC Home Health is seeking a Scheduling Coordinator for the Centre County area. This role involves coordinating scheduling functions for a multidisciplinary team and ensuring quality patient service. Flexible work-from-home arrangements are offered, enhancing work-life balance while maintaining a crucial scheduling function in home health.

Benefits

Great benefit options

UPMC perks

Qualifications

• 1 year of related work experience preferred.
• PC competency preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Coordinate clerical and scheduling functions for the multidisciplinary team.
• Ensure optimal patient satisfaction through effective service.
• Schedule homecare patient visits based on needs and staffing.

Skills

Customer Service

Process Improvement

Detail-Oriented

Education

High school diploma or GED

Job description

UPMC Home Health is hiring a Scheduling Coordinator for the Centre County area.

Are you looking for a fulfilling job that is fast-paced and detail-oriented? Join the Centre County Home Health Team as a scheduler! The Home Health Scheduling Coordinator is responsible for coordinating the clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager.

This is a work from home opportunity, with in-office meetings (7:00 am - 4:00 pm).

Enjoy great benefit options and UPMC perks!

Responsibilities:

1. Attend compliance training and adhere to organization standards of conduct, policies, and procedures.
2. Focus on customer service and strive to perform duties in a manner that results in optimal patient satisfaction.
3. Identify, develop, and participate in process improvement opportunities within the agency to enhance service quality.
4. Perform duties in alignment with UPMC’s service management philosophy towards patients, visitors, staff, peers, physicians, and other departments.
5. Complete payroll duties as assigned.
6. Call all new patients for admission or resumption of care visits.
7. Perform daily visit verification activities, ensuring visits match scheduled and documented visits, and notify the Clinical Manager of discrepancies.
8. Maintain the team master schedule and visit verification.
9. Perform scripted welcome and outreach calls to new patients.
10. Coordinate with the Clinical Manager and Intake to schedule patient admissions and initial visits for referrals.
11. Schedule homecare patient visits based on patient needs, staffing, and productivity, with assistance from the Clinical Manager.
12. Process, reconcile, and distribute patient information as needed.
13. Accept and facilitate communication via telephone with patients, families, and staff.
14. Update and print patient information and reports as required.
15. Qualifications: High school diploma or GED required; 1-year related work experience preferred; PC competency preferred; knowledge of medical terminology preferred.

Licensure, Certifications, and Clearances:

• Act 34 clearance required.

UPMC is an Equal Opportunity Employer/Disability/Veteran.

Additional Details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care

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