Service Dispatcher: PM & Tech Coordination (First Shift)

Alta Equipment Group; Illinois; On-site; USD 28,000 - 36,000; Full time

Job summary

Alta Equipment Group is seeking a full-time Service Dispatcher for the Montgomery, IL branch. This first-shift role (Mon-Fri) offers an hourly pay range of $20–$26 based on experience. Primary duties include dispatching technicians, handling service requests, invoicing, and maintaining PM schedules.

The position requires strong computer skills (Word, Excel, Outlook) and a solid technical knowledge base. Experience with ERP systems is a plus, and the incumbent will contribute to daily operations

Qualifications

• Previous dispatching or warranty admin experience preferred.
• Strong computer skills with Word/Excel/Outlook.
• ERP experience is a plus.
• Excellent verbal and written communication.
• Ability to manage time and coordinate with teams and customers.

Responsibilities

• Dispatch Technicians to handle service requests and PM.
• Take, record and prioritize customer calls for service requests.
• Compile and complete customer summary invoicing.
• Organize and file paperwork for the department.
• Maintain Technician time log.
• Answer internal and customer service calls.
• Weekly payroll time card entry.
• Open and close work orders; record story lines.
• Invoicing & accounts receivables assistance.
• PM running & monitoring throughout the month.
• PM tracking reports & audit completed work for weekly meeting.
• PM scheduling for technicians.
• WIP assistance to dispatch proper technician to customers.
• Fleet service call monitoring & assignment.
• Fleetmatics monitoring to ensure on-time field visits.
• Responsible for various reports (PMs completed, overtime, etc.).
• Assist Technicians with finding technical data.
• Incorporate Alta's Guiding Principles into daily activities.
• Performs other duties as assigned.

Skills

Dispatching

Customer service

Time management

Communication

Technical knowledge

Tools

Microsoft Word

Excel

Outlook

ERP systems

Job description

Alta Equipment Group is seeking a full-time Service Dispatcher for the Montgomery, IL branch. This first-shift role (Mon-Fri) offers an hourly pay range of $20–$26 based on experience. Primary duties include dispatching technicians, handling service requests, invoicing, and maintaining PM schedules.

The position requires strong computer skills (Word, Excel, Outlook) and a solid technical knowledge base. Experience with ERP systems is a plus, and the incumbent will contribute to daily operations