First-Shift Service Dispatch Specialist

ALTG; Illinois; Hybrid; USD 28,000 - 36,000; Full time

Job summary

ALTG is seeking a full-time Service Dispatcher at our Montgomery, IL branch. This first-shift role (Mon-Fri) handles service requests, dispatches technicians, and manages invoicing and PM tasks. Strong computer skills, ERP familiarity, and excellent communication are essential.

The job involves coordinating work orders, tracking time, and ensuring timely field service with attention to safety and accuracy. Experience in dispatching or warranty administration is preferred.

Qualifications

• Previous dispatching, warranty administrative or mechanic experience is highly preferred.
• Strong technical knowledge base to answer technician questions.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management and ability to communicate with all levels of coworkers and customers.

Responsibilities

• Dispatch Technicians to handle service requests and preventive maintenance (PM).
• Take, record and prioritize customer calls for service requests.
• Compile and complete customer summary invoicing.
• Organize and file paperwork for the department.
• Maintain Technician time log.
• Answering internal and customer service calls.
• Weekly payroll time card entry.
• Open and close work orders, recording details into each order.
• Invoicing & accounts receivables assistance.
• PM running & monitoring throughout the month.
• PM tracking reports & audits.
• PM scheduling for technicians.
• Work in process (WIP) to dispatch closest technician with the right skills.
• Fleet service call monitoring & assignment.
• Fleetmatics monitoring to ensure on-time field visits.
• Assist with generated reports (PMs, overtime, etc.).
• Assist Technicians with finding technical data.
• Incorporate Alta's Guiding Principles daily.
• Performs other duties as assigned.

Skills

Dispatching

Technical knowledge

ERP experience

MS Office

Communication skills

Time management

Tools

Microsoft Word

Excel

Outlook

ERP system

Job description

ALTG is seeking a full-time Service Dispatcher at our Montgomery, IL branch. This first-shift role (Mon-Fri) handles service requests, dispatches technicians, and manages invoicing and PM tasks. Strong computer skills, ERP familiarity, and excellent communication are essential.

The job involves coordinating work orders, tracking time, and ensuring timely field service with attention to safety and accuracy. Experience in dispatching or warranty administration is preferred.