Service Dispatcher – Fast-Paced Field Support & Scheduling

Alta Equipment Company; Zeeland Charter Township (MI); Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training

Benefits package (medical/dental/vison

401(k) with match

Company laptop

Paid time off

10 paid holidays

Descripción de la vacante

Alta Equipment Group is seeking a full-time Service Dispatcher for its Material Handling group. This role is part of a high-energy environment, coordinating service requests, PMs, and technician assignments from Monday to Friday.

You will manage calls, invoices, and paperwork while supporting our service team’s efficiency and customer focus. The ideal candidate brings dispatching or warranty administration experience, strong computer skills, and a customer-centric mindset.

Formación

• Previous dispatching, warranty administrative or mechanic experience is highly preferred.
• Strong technical knowledge base is desired to answer technician questions.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: reading, writing, and speaking in professional contexts.
• Mathematical Skills - Basic: arithmetic with money and measurements.
• Reasoning Ability - Basic: understanding and problem-solving in standard situations.

Responsabilidades

• Dispatch Technicians to handle service requests and PMs.
• Take, record and prioritize customer calls for service requests.
• Compile and complete customer summary invoicing.
• Organize and file paperwork for the department.
• Maintain Technician time logs and PM tracking.
• Answer internal and customer service calls and payroll time cards.
• Open/close work orders and document story lines.
• Invoicing and accounts receivable assistance.
• PM running, monitoring and scheduling for technicians.
• Dispatch proper technician based on skill set and location.

Conocimientos

Dispatching experience

Technical knowledge

MS Word

Excel

Outlook

Verbal & written communication

Time management

Language skills (reading/writing/speak

Mathematical skills

Reasoning ability

Herramientas

ERP experience

Descripción del empleo

Alta Equipment Group is seeking a full-time Service Dispatcher for its Material Handling group. This role is part of a high-energy environment, coordinating service requests, PMs, and technician assignments from Monday to Friday.

You will manage calls, invoices, and paperwork while supporting our service team’s efficiency and customer focus. The ideal candidate brings dispatching or warranty administration experience, strong computer skills, and a customer-centric mindset.