Dispatcher

Alta Equipment Company; Zeeland Charter Township (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Training

Benefits package (medical/dental/vison

401(k) with match

Company laptop

Paid time off

10 paid holidays

Job summary

Alta Equipment Group is seeking a full-time Service Dispatcher for its Material Handling group. This role is part of a high-energy environment, coordinating service requests, PMs, and technician assignments from Monday to Friday.

You will manage calls, invoices, and paperwork while supporting our service team’s efficiency and customer focus. The ideal candidate brings dispatching or warranty administration experience, strong computer skills, and a customer-centric mindset.

Qualifications

• Previous dispatching, warranty administrative or mechanic experience is highly preferred.
• Strong technical knowledge base is desired to answer technician questions.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: reading, writing, and speaking in professional contexts.
• Mathematical Skills - Basic: arithmetic with money and measurements.
• Reasoning Ability - Basic: understanding and problem-solving in standard situations.

Responsibilities

• Dispatch Technicians to handle service requests and PMs.
• Take, record and prioritize customer calls for service requests.
• Compile and complete customer summary invoicing.
• Organize and file paperwork for the department.
• Maintain Technician time logs and PM tracking.
• Answer internal and customer service calls and payroll time cards.
• Open/close work orders and document story lines.
• Invoicing and accounts receivable assistance.
• PM running, monitoring and scheduling for technicians.
• Dispatch proper technician based on skill set and location.

Skills

Dispatching experience

Technical knowledge

MS Word

Excel

Outlook

Verbal & written communication

Time management

Language skills (reading/writing/speak

Mathematical skills

Reasoning ability

Tools

ERP experience

Job description

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

Our Material Handling group is seeking a full-time Service Dispatcher. This position is first shift, Monday to Friday. The primary responsibilities of the position consist of, but are not limited to:

• Dispatch Technicians to handle service requests and preventive maintenance (PM)
• Take, record and prioritize customer calls for service requests
• Compile and complete customer summary invoicing
• Organize and file paperwork for the department
• Maintain Technician time log
• Answering internal and customer service calls
• Weekly payroll time card entry
• Opening and closing work orders, including accurately recording story lines into each order
• Invoicing & accounts receivables assistance
• PM running & monitoring throughout the month
• PM tracking reports & audit completed work for weekly meeting
• PM scheduling for technicians
• Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers
• Fleet service call monitoring & assignment
• Fleetmatics monitoring to ensure technicians are on time at field accounts
• Responsible for various reports (PM's completed, overtime, non-productive clocking, first start tracking, tracker audits)
• Assist Technicians with finding technical data
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned

Desired Skills and Qualifications:

• Previous dispatching, warranty administrative or mechanic experience is highly preferred
• A strong technical knowledge base is desired to answer technician questions
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team.

More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobsto view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!