Service Dispatch Specialist – First Shift

Alta Equipment Group; Zeeland (MI); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Alta Equipment Group is seeking a full-time Service Dispatcher for first shift in Zeeland, MI. You will coordinate technicians, prioritize service requests, and ensure timely completion of PMs and routine maintenance.

The role requires strong computer skills (Word, Excel, Outlook), experience in dispatching or warranty administration, and excellent communication across teams and with customers. ERP familiarity is a plus, with emphasis on safety and accuracy.

Formación

• Previous dispatching, warranty administrative or mechanic experience is highly preferred.
• Strong technical knowledge base to answer technician questions.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook; ERP experience is a plus.

Responsabilidades

• Dispatch Technicians to handle service requests and PMs.
• Take, record and prioritize customer calls for service requests.
• Compile and complete customer summary invoicing.
• Open and close work orders and record details in each order.
• Invoicing and accounts receivable support.
• PM running and monitoring throughout the month.
• PM scheduling for technicians.

Conocimientos

Dispatching experience

Technical knowledge base

Communication skills

Time management

MS Word, Excel, Outlook

Herramientas

Microsoft Word

Excel

Outlook

ERP system

Descripción del empleo

Alta Equipment Group is seeking a full-time Service Dispatcher for first shift in Zeeland, MI. You will coordinate technicians, prioritize service requests, and ensure timely completion of PMs and routine maintenance.

The role requires strong computer skills (Word, Excel, Outlook), experience in dispatching or warranty administration, and excellent communication across teams and with customers. ERP familiarity is a plus, with emphasis on safety and accuracy.