Dispatcher: Field Tech Scheduler & Customer Care Pro

Blue Sky Plumbing, Heating, Cooling & Electric; Denver (CO); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Life insurance

Disability coverage

Retirement match

Paid time off

Uniforms provided

Job summary

Blue Sky Plumbing, Heating, Cooling & Electric in Denver, CO is seeking a highly organized Dispatcher to coordinate field technicians and manage daily service schedules. You will ensure timely dispatch of repair and service jobs and maintain clear communication with customers and technicians.

Responsibilities include optimizing routes, tracking work orders in ServiceTitan, and supporting the Service Manager with scheduling improvements.

Qualifications

• High school diploma or equivalent required; additional related education is a plus.
• Prior dispatcher or customer service experience in home services preferred.
• Strong organizational skills and the ability to work under pressure.
• Excellent verbal and written communication and attention to detail.
• Proficient in Microsoft Office and ServiceTitan.

Responsibilities

• Schedule and dispatch service technicians to customer locations based on urgency and skill.
• Monitor daily schedules and adjust for emergency requests or cancellations.
• Communicate updates with technicians, customers, and office staff.
• Maintain records of service calls, work orders, and customer interactions.
• Collaborate with Service Manager to identify scheduling improvements.
• Assist with billing documentation when needed.

Skills

Exceptional organizational skills

Excellent verbal and written comms

Ability to multi-task under pressure

Strong problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

ServiceTitan

Job description

Blue Sky Plumbing, Heating, Cooling & Electric in Denver, CO is seeking a highly organized Dispatcher to coordinate field technicians and manage daily service schedules. You will ensure timely dispatch of repair and service jobs and maintain clear communication with customers and technicians.

Responsibilities include optimizing routes, tracking work orders in ServiceTitan, and supporting the Service Manager with scheduling improvements.