Service Dispatcher – High-Volume Scheduling

Abfacilityservice; Virginia; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Holidays

Professional development

Job summary

AB Facility Services is seeking a Service Dispatcher to support high-volume service operations. You will manage incoming service tickets, coordinate daily technician schedules, and dispatch calls to ensure timely completion.

The role involves serving as the communication link between customers, field technicians, and the office team, focusing on scheduling accuracy, timely updates, and accountability.

Qualifications

• High school diploma or equivalent.
• 2+ years in dispatching, service coordination, scheduling, or customer service.
• Experience in HVAC, mechanical services, facilities maintenance preferred.
• Experience with Service Fusion preferred.
• Ability to manage a high-volume of service tickets and multiple priorities.
• Strong organizational, time-management, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and scheduling systems.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
• Strong follow-up skills and attention to detail.

Responsibilities

• Manage and monitor a high volume of incoming service requests and work orders through Service Fusion.
• Schedule and dispatch service technicians based on location, availability, job priority, and skill set.
• Maintain and adjust daily technician schedules while ensuring all changes are properly communicated.
• Monitor open, pending, and completed service tickets to ensure timely resolution and accurate documentation.
• Communicate with technicians throughout the day regarding job assignments, delays, schedule changes, and completion updates.
• Serve as a primary point of contact between customers, technicians, and internal office personnel.
• Follow up on outstanding service calls and ensure tickets are properly updated and closed in Service Fusion.
• Identify scheduling conflicts, service delays, and operational issues and elevate them when necessary.
• Ensure accurate work order information, service notes, and customer updates are maintained.
• Assist with prioritizing emergency and high-priority service requests.
• Maintain consistent communication and accountability across the service team.

Skills

Dispatching

Scheduling

Customer service

Multi-tasking

Communication

Job description

AB Facility Services is seeking a Service Dispatcher to support high-volume service operations. You will manage incoming service tickets, coordinate daily technician schedules, and dispatch calls to ensure timely completion.

The role involves serving as the communication link between customers, field technicians, and the office team, focusing on scheduling accuracy, timely updates, and accountability.