Field Service Dispatcher & Scheduling Lead

Tom-Drexler-1; Albuquerque (NM); On-site; USD 25,000 - 34,000; Full time

Job summary

Wagner in Albuquerque, NM is seeking a dedicated Dispatcher to schedule technicians and coordinate service calls, acting as the main liaison between customers, technicians, and managers. The role requires proactive communication, strong scheduling skills and the ability to keep multiple jobs on track throughout the day.

You will manage the dispatch board, ensure timely arrivals, and facilitate parts coordination to minimize downtime.

Qualifications

• Previous dispatching experience required or preferred.
• Excellent written and verbal English communication.
• Strong organizational and time-management skills.
• Ability to manage multiple calls and schedules simultaneously.
• Familiarity with ServiceTitan or similar dispatch software preferred.
• Proficient in Microsoft Office (Excel and PowerPoint).

Responsibilities

• Enter and schedule service calls, and communicate with technicians proactively throughout the day.
• Keep in contact with Service Technicians during their shifts by phone, text and email.
• Dispatch all service calls to optimize the schedule while maintaining customer satisfaction.
• Manage the dispatch board so field staff stay on the move and productive.
• Schedule technicians’ return trips when parts arrive to finish jobs.
• Inform customers if a technician cannot meet the scheduled window and reschedule as needed.
• Coordinate with Purchasing/Warehouse to get parts to technicians efficiently.
• Uphold safety best practices and company policies during field operations.

Skills

Dispatching experience

Strong communication

Organization

Teamwork

Critical thinking

Phone etiquette

Problem solving

Time management

Attention to detail

Education

High school diploma or GED

Tools

ServiceTitan

Microsoft Office Suite

Excel

PowerPoint

Job description

Wagner in Albuquerque, NM is seeking a dedicated Dispatcher to schedule technicians and coordinate service calls, acting as the main liaison between customers, technicians, and managers. The role requires proactive communication, strong scheduling skills and the ability to keep multiple jobs on track throughout the day.

You will manage the dispatch board, ensure timely arrivals, and facilitate parts coordination to minimize downtime.