Service Dispatcher: Scheduling, Coordination & Billing

Fesco Tenn; Chattanooga (TN); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical & Dental Insurance Coverage

Short Term Disability Coverage

Long-Term Disability Coverage

401(k) Retirement Plan with Company

Paid time off

Job summary

FESCO Tenn is seeking a detail-oriented Service Dispatcher to coordinate daily service operations, schedule technicians, and manage service calls from initial contact through completion and billing. The role blends front-office customer communication with back-office work such as work orders, portal requirements, invoicing support, and follow-up to ensure timely revenue flow.

The ideal candidate is proactive, organized, and comfortable navigating multiple systems to maintain accuracy and

Qualifications

• Experience in dispatching, scheduling, customer service, field service or service administration preferred.
• Strong attention to detail and ability to manage multiple priorities with accuracy.
• Proficiency in Microsoft Office products (Word, Excel).
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Comfort with multiple computer systems, websites and portals.
• Strong problem-solving and follow-up skills.
• Ability to prioritize front-office and back-office tasks independently.
• Calm, professional and solution-oriented when dealing with customers, technicians and third-party partners.
• Experience in HVAC, plumbing, electrical, appliance repair, facilities maintenance or warranty/insurance a plus.

Responsibilities

• Schedule and dispatch service technicians based on priority, availability, location, skill set, and customer requirements.
• Receive and coordinate incoming service requests by phone, email, and online platforms.
• Communicate appointment details, job requirements, and customer information accurately to technicians.
• Monitor technician schedules and job progress throughout the day.
• Adjust schedules to accommodate emergencies, cancellations, delays, and priority service calls.
• Communicate professionally with customers regarding appointments, arrival windows, service updates, and job status.
• Maintain a high level of customer service while effectively managing competing priorities.
• Ensure technicians provide complete, accurate field notes and documentation during close-out.
• Maintain accurate customer records, work orders, and job statuses.
• Review work orders for accuracy before moving to the next stage.
• Ensure documentation, photos, signatures, estimates, POs and approvals are filed.
• Identify missing information and follow up promptly to prevent billing delays.
• Track open, completed, pending, and problem jobs to prevent gaps in billing.
• Understand that small administrative errors can delay billing and revenue.

Skills

Dispatching

Scheduling

Customer service

Field service

Service administration

Attention to detail

Multitasking

Microsoft Office

Verbal & written communication

Fast-paced environment

Cross-system navigation

Problem solving

Prioritization

Customer & technician coordination

HVAC/plumbing/electrical/service ops

Tools

Microsoft Office (Word, Excel)

Job description

FESCO Tenn is seeking a detail-oriented Service Dispatcher to coordinate daily service operations, schedule technicians, and manage service calls from initial contact through completion and billing. The role blends front-office customer communication with back-office work such as work orders, portal requirements, invoicing support, and follow-up to ensure timely revenue flow.

The ideal candidate is proactive, organized, and comfortable navigating multiple systems to maintain accuracy and